Scheduler

Illinois CancerCare is seeking a full-time Scheduler to work at the Bloomington clinic. The Scheduler checks out patients after the clinic visit, schedules follow-up appointments, tests, and scans. The Scheduler also collect co-pays, conducts some pre-authorizations and answers phones. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Pay Range: $16.00 - $25.00 per hour

Pay is based on several factors including but not limited to education, work experience, etc. As of the date of this posting, in addition to your salary, Illinois CancerCare offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, travel stipend (if applicable), and employee paid critical illness and accident insurance.

• Schedule appointments for follow-up office visits, scans, laboratory tests, procedures and some referrals to outside offices.
• Schedule treatment chairs for treatment patients that also are seeing a provider following the guidelines to schedule in the appropriate location and times.
• Coordinate with patient all scheduled appointments. Communicate to patient instructions for tests.
• Perform select billing functions such as but not limited to: collecting co-pays and co-insurances and code capturing the patient's office visit.
• Confirm lab and imaging diagnostic codes and enter in EMR. Coordinate with provider and correct if necessary.
• Call outside facilities to schedule some scans and outside procedures. Records in the EMR and communicate and confirm to patient and patient care team.
• Place all OSF and UPH orders into ELINK
• Follow up on outside imaging QCL's
• Follow up on all 6 month and greater QCL's; schedule follow up appointments and any diagnostic testing.
• Count the petty cash box daily
• Run the variance report every night before you leave.
• Reschedule missed or changed appointment times, communicate and confirm rescheduled time to patient and record in EMR in accordance with standard policy and procedures.
• Coordinate with the Administrative Assistant to ensure all consult, vacation and on-call schedules are accurate and up to date.
• Manage your scheduling team providers schedules
• Complete all team Mosaiq mail messages and voicemails by the end of each day.
• Perform any New Patient Scheduler duties as needed or assigned
• May be required to provide cross-coverage for Medical Office Assistant.
• Adherence to the ILCC employee handbook, HIPAA policies and ILCC code of conduct.
• Performs clinical and clerical related responsibilities as requested or directed.
• Travel to satellite clinic locations as needed.

Essential Duties for New Patient Scheduler:

• Call patient and schedule new patient appointment and returning patients with a new or recurring diagnosis within 3-5 days with the appropriate specialty physician.
• Maintain positive relationships with staff for all specialty clinics supported by ILCC internal & external to the practice that NPT scheduling processes are performed.
• Communicate all appointment details to the referring provider.
• Document in the EMR that patient is aware of scheduled appointment and that referring office is aware of scheduled appointment.
• Maintain the New Patient Log.
• Update and demographic information (email and attending MD) in Unlimited Financials.
• Communicate with NPT intake.
• Perform any Team Scheduler duties as needed or assigned
• Adherence to the ILCC employee handbook, HIPAA policies and ILCC code of conduct.

SPECIAL PHYSICAL REQUIREMENTS

• Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.
• Requires sitting at desk for extensive periods of time.
• Occasionally lifts and carries items weighing up to 25 pounds.
• Requires working under stressful conditions or working irregular hours.
• Requires some exposure to communicable diseases or bodily fluids.
• Requires frequent bending, reaching, squatting, stooping.

SAFETY CONSIDERATIONS/TYPICAL WORKING CONDITIONS

• The employee has limited exposure to toxic substance and is expected to be familiar with the dangers and proper handling of such.
• The employee is exposed to communicable diseases and other conditions common to the clinical environment.
• Safety policies and good health practices are to be understood and observed.
• Work is performed in an office environment with frequent contact with staff and patients.
• Work may be repetitious, and in a high-stress environment.
• Contact may involve dealing with angry and/or upset people.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent problem solving skills
• Flexibility and openness to process changes
• Ability to cultivate positive working relationships with the patients, public, providers, management and staff
• Excellent verbal and written communication skills
• Ability to understand and respond to detailed verbal and written instructions.
• Ability to learn Electronic Medical Record system.
• Ability to maintain confidentiality of sensitive information and adherence to HIPAA regulations.
• Ability to maintain a neat workstation and report to work on time.
• Ability to work in a team environment.
• Ability to maintain good working relationships with co-workers and providers.
• Knowledge of common safety hazards and precautions to maintain a safe work environment.
• Ability to learn all duties listed in the job description.
• Ability to respond calmly, compassionately and effectively with issues relating to patient care or emergencies.

High School Diploma or GED.

3 years experience at a healthcare organization preferred.

Certified Medical Assistant "CMA" or Certified Nurse's Assistant "CNA" preferred.