New

Patient Safety & Quality Assistant- Patient Safety Program- Hybrid

Virginia Commonwealth University Health Systems
United States, Virginia, Richmond
Feb 27, 2025
This is a hybrid work opportunity that requires 3 days in-office and 2 days remote. Given the weekly in-office requirements, candidates must be local to the Richmond, VA area. The Patient Safety & Quality Assistant is a quality professional who supports data-driven initiatives to achieve clinical excellence at the system, service line and care site level. This role utilizes performance improvement techniques and strategies in support of safety & quality improvement initiatives. The Patient Safety & Quality Assistant is responsible for supporting the successful management of change to ensure improvements are spread and a sustainability plan is implemented. The role supports improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. The Safety & Quality Assistant provides support and guidance on safety & quality improvement methodologies to increase organizational improvement capability. Essential Job Statements Support the integration of safety and quality into the fabric of the organization to achieve care targets. Support the advancement of the organization through collaboration, learning and communication. Assist in implementing processes for engagement and teamwork Support the creation of learning opportunities to advance the organization Communicate effectively in multiple venues via multiple routes Support collection and presentation of data to drive change and improvement Use proven methods to facilitate improvement initiatives under the direction of Safety & Quality Consultant II, II, manager or director. Utilize performance and process improvement tools Implement change management methodology Employ project management tactics Collect and present data to help guide decision-making and inform improvement initiatives Accurately and completely collects and enters data in designated application Present data and other information clearly, as directed Demonstrates ability to use computer applications and databases (i.e., Word, Excel, Visio, REDCap, MS Teams, SharePoint, etc.) Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm Support cause analyses of any format (e.g., RCA, ACA, 5-Whys, FMEA, etc.) Apply high-reliability principles to improvement initiatives Ensure focus remains on process-driven solutions rather than people-driven ones Promote psychological safety through transparency of data and information. Support the evaluation and improvement of healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population. Support the integration of population health management strategies into initiatives Apply a holistic approach to improvement Collaborate to improve care processes and transitions Support the integration of social determinants of health into initiatives to ensure health equity Maintain & update knowledge base Update professional knowledge applicable to the role by participating in education opportunities such as reading professional publications and networking locally and regionally. Complete required continuing education to maintain certification (as applicable). Ensure responsibility and visible commitment of diversity, equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system. Performs other duties as assigned and/or participating in special projects to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required. Patient Population Not applicable to this position. Employment Qualifications Required Education: Associate degree in Business, Management, or related field from an accredited program Preferred Education: Bachelor's Degree in Business, Management, or related field from an accredited program Supplemental course work in quality improvement or patient safety methodologies/tools Previous training/education in project management, project coordination, Lean/Six Sigma Licensure/Certification Required: N/A Licensure/Certification Preferred: Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license Minimum Qualifications Years and Type of Required Experience Minimum of two (2) years of work experience in the healthcare environment which may include hospital or clinic setting with specific experience in the following areas: clinical processes collecting, organizing and presenting data developing and making presentations Previous experience using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.) and graphics Years and Type of Experience Preferred: Previous experience working in a quality department Previous experience process mapping using mapping/flowcharting software Basic knowledge of patient safety, quality improvement or project management processes/tools Experience coordinating/assisting with complex, multi-stakeholder projects in a matrixed environment Previous experience as a research assistant or project coordinator Previous experience coordinating or assisting with project planning and implementation Other Knowledge, Skills and Abilities Required: N/A Other Knowledge, Skills and Abilities Preferred: N/A Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Combination of education and experience in lieu of a degree. Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. May have periods of constant interruptions. Prolonged periods of working alone. Other: May be required to car travel to off-site locations occasionally Physical Demands Lifting/ Carrying (0-50 lbs.) up to 33% of time Push/ Pull (0-50 lbs.) up to 33% of time Bending Work Position Sitting up to 66% of time Walking up to 66% of time Standing up to 66% of time Additional Physical Requirements/ Hazards Physical Requirements Manual dexterity (eye/hand coordination) Repetitive arm/hand movements Finger Dexterity Hazards N/A Mental / Sensory Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change This is a role that currently exists under Jewel Claiborne's Ambulatory Quality and Safety hierarchy as Job Requisition ID R24165. We would like to create a parallel role under Nicole Plato's hierarchy, reporting to the Manager of Quality and Safety Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.