|
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB:
As a Guest Services Representative II, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them for beyond their stay with us. THE STARTING RATE:$19.85 per hour
THE DAY-TO-DAY:
Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other special services requested by guests or administrative personnel Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service Inform guests of property functions and facilities upon request Maintain accurate records for all requests Dispatch bell and limo runs in accordance with front service department policies and procedures Maintain complete knowledge of all room service menu items, recommend or suggest additional food items Operate the beeper system and operate the TDD machine Provide management with important observations gathered from customer interactions offering suggestions to improve process, product or service offerings
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent Performs other job-related duties as requested 1+ years of prior relevant experience 1+ years of prior relevant experience in a high-volume call center or customer service experience Experience in a similar resort environment Experience with Opera and HotSOS Experience with PABX or a multi-line phone
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Free meals in our employee dining room Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts
FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10236 Are you ready to JOIN THE SHOW? Apply today!
|
MGM Resorts International
$19.85 / hr
Feb 27, 2025