Workforce Management Supervisor - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

We are thrilled to announce an exceptional career opportunity at the Mandalay Bay! We are currently seeking a dedicated and skilled individual to join our team as a Workforce Management Supervisor. This position offers a unique chance to contribute to our renowned hospitality environment and to be part of a dynamic team that sets industry standards.

THE JOB:

The Workforce Management Supervisor improves the employee experience through outstanding customer service and efficient operational facilitation. You will be responsible for motivating and supporting schedulers in the production of weekly schedules and daily operational tasks. The Supervisor is a leadership liaison between the Workforce Management Specialists and Management.

You will play a vital role in our mission to own the internal guest's experience, delivering on S.H.O.W. Basics to both Staff and Leadership creating WOW memories that last far beyond the moment.

THE STARTING RATE: $ 26.00 / Per Hour

THE DAY-TO-DAY:

• Serve as a subject matter expert on Workforce Management software and processes
• Develop and elevate the skills of Workforce Management Specialists to enhance scheduling solutions and foster their professional development
• Partner with department schedulers and managers to ensure precise staffing levels and devise efficiency strategies collaboratively
• Innovate scheduling improvements and introduce new business models
• Identify optimal staffing practices while adhering to existing labor agreements and regulatory requirements
• Maintain ethical standards and equity when overseeing WFM Specialists and addressing departmental inquiries
• Manage the workload balance of specialists between weekly scheduling and daily operational needs
• Ensure the timely completion of daily schedule operations by the Workforce Management team, including handling leave requests and managing call-outs

THE IDEAL CANDIDATE:

• Minimum of at least 21 years of age
• High school diploma, GED or educational equivalent
• Two (2) years of prior relevant Workforce Management experience
• Previous experience utilizing Virtual Roster, Kronos and Workday software
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays
• Professional appearance and demeanor

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Mandalay Bay employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10627

Are you ready to JOIN THE SHOW? Apply today!