Senior Manager- Key Accounts, Contract Management & Customer Experience

Requisition ID:877727

Store #:E02078 Ops - Cust Svc - General Yooh2

Position:Full-Time

Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Sr Manager- Key Accounts, Contract Management & Customer Experience will manage the direct commercial relationships for multiple National and Regional Managed Vision Care Plans, as well as lead a team responsible for Government Programs, Provider Sales, and Customer Service. The Sr. Manager is responsible for assisting the Sr. Director in developing short- and long-term goals and objectives in business development, as well as the effective implementation and on-going support of new and existing solutions with Managed Care and Government agencies. This individual is an experienced people manager, comfortable with key account management, has a proven history of customer service excellence, and is proficient in managing effective teams.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for Managed Care account management, provider sales, government programs, customer service and contracting and program administration.
  
  
  
  • Oversee Government and Key Accounts account management.
  • Manage all facets of the contract/ large client management and customer service departments.
  • Direct and coordinate all Classic Optical functions in these areas to achieve established sales and performance targets, working cross functionally with Production, IT and Finance.
  • Oversee all contract implementations.
  
  
  
  
• Lead a team of 25, including 4 direct reports.
• Direct management of Managed Care account relationships, including national and regional MVC plans.
• Lead contract negotiations.
• Establish and implement short- and long-range goals, objectives, policies and operating procedures.
• Develop and manage sales and customer service departmental budgets.
• Work with department managers and staff to develop five-year and ten-year business plans for Classic Optical.
• Serve on planning, strategy and policy-making committees.
• Represent Classic Optical at various community and/or business meetings to promote services.
• Recommend and administer policies and procedures to enhance operations.

BASIC QUALIFICATIONS

• Bachelors Degree required.
• Experience in optical or healthcare industry.
• Experience leading teams of 10 or more.
• Account management experience in healthcare or optical industry required.
• Experience with budgeting, forecasting, annual planning and monthly reporting.
• Experience responding to RFPs and contract negotiation.
• Proven success working and succeeding in matrixed organizations.
• Proven project management experience and time management skillset.
• Highly developed and effective verbal and written communication skills
• Excellent presentation skills to both internal and external stake holders, including meeting facilitation
• Microsoft Office suite proficiency.
• Ability to travel at least 15% of the time.

PREFERRED QUALIFICATIONS

• MBA preferred.
• Experience with Managed Vision Care preferred.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.