Policy & Performance Senior Manager

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Feb 26, 2025
The Policy & Performance Senior Manager will support and report to the Vice President of Clinical Performance within the MGB Office of the Chief Medical Officer (OCMO). This individual will assist in the tracking and coordination of major strategic initiatives across OCMO within the areas of Quality, Safety, Clinician & Patient Experience, and Community Health & Health Equity. In addition, they will be responsible for the maintenance of MGB's system-wide medical policy management process to ensure consistency and coordination of policies across the areas governed by the Office of the Chief Medical Officer. They will be responsible for managing MGB Medical Policy Committee (MPC) meetings and they will partner with key hospital and enterprise leaders to ensure the policy management information system meets regulatory, compliance and clinical standards in alignment with MGB system goals & strategies. OCMO Performance Management - Assist in the process of creating a strategy to engage hospital Boards in the quality transformation; implement processes to ensure appropriate governance structures and processes are in place, manage and maintain those processes once implemented - Liaise with key hospital leaders and project teams to communicate OCMO strategy, policy and measurement activities - Identify areas of opportunity for alignment within the OCMO, partner with appropriate OCMO leaders to execute alignment work as needed - Hold hospital and enterprise leaders accountable for project timelines, goals, deliverables, budgets and communication efforts related to the quality transformation - Help to prepare materials for Quality Board subcommittee meetings - Help to prepare materials for key OCMO leadership meetings - Participate in the design and implementation of formative and summative evaluations of OCMO goals and strategic programs. Support end-user teaching/training on OCMO dashboards as needed - Manage Executive/Administrative Assistant team who provide calendar and project support to OCMO Senior Leaders Medical Policy Management -Responsible for managing the logistics surrounding the MGB Medical Policy Committee (MPC), including preparation of meeting content, meeting minutes, and following up on action items -Maintain MPC sharepoint site to ensure committee members have access to required documentation related to committee onboarding, policy review processes, policies currently under review, and upcoming policies to review -Coordinate with policy owners to ensure policies are drafted in accordance with MGB medical policy standards prior to MPC review; provide policy owners with feedback from MPC in a timely manner -Liaise with MPC members and policy owners as needed to answer questions or provide guidance around the policy creation and approval process -Ensure policies are uploaded and cataloged approproiately in the MGB policy management system; coordinate with the MGB CMO or their delegate to approve policies in the MGB policy management system -Identify opportunities to scale site policies enterprise wide and/or retire redundant or outdated policies -Oversee the development of a centralized clinical guideline catalogue across MGB with standard language and terminology -Coordinate with enterprise teams (HR, Compliance) and OCMO leaders to ensure MGB new hire orientation and annual training content meets clinical compliance regulatory requirements -Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration -Oversees resources and budget for EA/AA team -Demonstrates fiscal responsibility by effectively using Mass General Brigham resources -Possible local travel to Mass General Brigham sites -Other duties as assigned Bachelor's in related field required); graduate degree preferred 5 to 7 years experience as manager or director in a related field A combination of education and experience may be substituted for requirements Skills, Abilities and Competencies Will need to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership Performance Focused: Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems Cultivate Innovation: Create new and better ways for the organization to be successful Ensure Accountability: Holding self and others accountable to meet commitments Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder People Focused: Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals Collaborate: Build partnerships and work collaboratively with others to meet shared objectives Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences Instill Trust: Gain the confidence and trust of others through honesty, integrity and authenticity Possess strong interpersonal skills to effectively communicate with cross-functional teams including staff at all levels of the organization Ability to effectively conduct meetings, both formal and informal Excellent written and oral communication skills Requires minimal direction from leadership and possesses the ability to learn quickly Strong influencing skills, able to find common ground and obtain buy-in Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.