Client Manager, Institutional Wealth Management

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Feb 25, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs. Summary of the Job: The Institutional Associate serves a broad spectrum of account types including defined benefit, custody, investment management, trusts, foundations, endowments, escrow, and medical benefits. Institutional associates will process pension payments and provide daily account administration. Work with clients to provide advice and solutions for longer-term needs to promote client financial well-being. Institutional associates will Interact with a variety of contacts within client organizations, from day-to-day points of contact, to the board of directors. About This Role: Job Specific Responsibilities/Accountabilities: Serve as the primary point of contact and manage the daily servicing needs for an assigned billion dollar book of business. Serve as daily point of contact with pension administrators to provide timely and accurate payments to pensioners. Work with internal partners on administration of bank qualified and non-qualified plans. Proactively anticipate customer needs, provide advice, and identify business development opportunities for appropriate Wealth Management and Bank services. Apply subject matter expertise to solve client's basic to complex issues using sound analytical thought and judgement to identify innovative solutions. Conduct recurring meetings with clients to ensure needs are being met and provide recommendations for greater satisfaction. Meet regularly with clients to assess their financial situation, needs, objectives and risk tolerance. Identify opportunities designed to meet the needs of the client and, as appropriate, expand each customer relationship by transforming the customer's needs into relevant product/service offerings. Interpret internal and external business challenges and recommend solutions for a customer's needs today and for the future. Consult and leverage internal and external resources when necessary to serve a customer's more complex needs. Monitor account book to identify outstanding balances and anticipated cash requirements for possible investment or distributions and expense payments. Execute transactions in a timely and accurate manner. Monitor all account activity by reviewing and validating daily transactions. Maintain both written and verbal documentation in optical system of record of all relationships. Ensure all internal Compliance and Regulatory requirements are being satisfied. Obtain new documentation as account circumstances and regulatory requirements evolve. Ensure account nuances are properly documented, and ticklers are developed for cyclical activity that happens within accounts. Identify and properly mitigate account and bank risk. Collaborate with other teams (Investments, Business Development, Commercial Lending, Treasury, Compliance, Risk, and Operations) to deliver optimal client experience. Identify process efficiencies that benefit both clients and the team. Assure relationship profitability by monitoring service levels, fee revenue, and the assessment of additional fees for services rendered. Proactively review account fees and resolve discrepancies on a timely basis. Engage internal or external resources when necessary to serve a client's more complex needs. Conduct timely annual administrative reviews with awareness of the administrative risk associated with account administration. Identify any gaps in documentation and resolve outstanding issues that are identified. Serve as backup to professional colleagues in their absence and provide assistance during high volume cyclical times of the year. Exhibit professional behavior and promote positive and collaborative working relationships. Understand and comply with bank policy, laws, and OCC regulations, and the bank's BSA/AML Program, as applicable to all job duties. The Ideal Candidate for This Role: Bachelor's degree in Business Administration or related field or equivalent experience. 5+ years of experience in Wealth Management services industry. Working knowledge of all standard concepts and procedures with area of expertise. Excellent orientation to detail. Ability to review documents or information for accuracy, errors, or omissions. Ability to deliver clear, articulate, and concise messages, both verbally and orally. Ability to create written documentation in various formats to meet client expectations. Ability to identify problems, research underlying contributing factors and implement appropriate solutions. Ability to identify areas where efficiency and process improvement are needed. Ability to work collaboratively and cohesively within a team environment. Ability to listen attentively to customer's needs to best deliver a comprehensive solution for the customer. Understands and contributes to intended customer experience of helpful, easy and personal. Flexibility of schedule to accommodate client meetings occurring prior to or after normal business hours. Preferred Qualifications: Certifications or degrees such as a CFP, CPA, CFA, CWS, CTFA, CFM or MBA, JD or ability to earn accreditation. Knowledge of FIS Trust Desk and other technology platforms Compensation: Compensation range (base pay): $80,061.00-$132,099.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250216 Equity, Diversity, & Inclusion: FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce. See the full FNBO Equity, Diversity, & Inclusion Statement here All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.