Quality Assurance Manager

Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

With over approximately 7400 employees, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.

When your actions lead to success:

Manage Plant Non-Conformance System (15%)

• Review process for dispositioning process non-conformances and provide trend data to production

Food Safety (15%)

• Lead team efforts centered around programs to ensure food safety
• Develop plant training, conduct internal inspections, and act as a point of contact with outside agencies
• Ensure compliance with Food Safety and Food Quality Plans, and customer requirements
• Interpret and communicate customer requirements to plant production/support teams
• Establish and audit PCPs, CCPs, and SOPs to monitor processes and ensure customer requirements are met
• Review incidents of non-compliance and determine corrective actions

Customer Requirements (10%)

• Work with leaders to identify and communicate customer requirements
• Develop PCPs to ensure customer requirements are met

Manage Customer Complaints Process (35%)

• Receive, review, disposition, and facilitate the complaint corrective action response process

Governmental Regulations (10%)

• Be knowledgeable of various government regulations, audit, or legal requirements (e.g., AIB, USDA, FDA, IMS)

Daily Operation (15%)

• Work with the quality assurance team to facilitate effective communication, interaction, and support between the quality group and other areas

When your expertise drives us:

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  Professional competencies (e.g. knowledge of the printing industry, knowledge of PeopleSoft, experience in project management, management experience)

  
  
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  Knowledge of flexographic printing and lamination

  
  
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  Statistical process control knowledge

  
  
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  HAACP and SQF knowledge

  
  
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  Minimum of three years management experience

  
  
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  Strong organizational skills.

  
  
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  Detail oriented.

  
  
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  Tactful, mature and able to get along with diverse personalities.

  
  
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  Ability to operate basic office equipment such as a phone, fax, copier, and printers.

  
  
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  Computer literate with a strong knowledge of Microsoft Excel, Powerpoint and Word.

  
  

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive-at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities with access to training, mentorship, and tuition reimbursement
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment-promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.

Send us your application. Create something with TC Transcontinental.