Fraud Analyst I

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you are ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role: This is an entry level role requiring proficiency with Microsoft Office Applications and the ability to learn and master multiple FIS products and systems. Generally performing multiple tasks ranging from simple to more complex levels of research and support while working independently with minimal supervision. Consult with senior peers on more-complex tasks to learn through experience. Typically requires up to one year experience. SQL experience is a plus.

About the team: This is a Professional level position as a Fraud Prevention Analyst 1 working with the FIS Fraud Consulting Desk. This team is client-facing and provides excellent service to our issuing customers while serving as an expert to our financial institution customers on all topics related to our fraud monitoring service and products, researching and responding to questions, as well as analyzing authorization data and writing rules to mitigate fraud in real time. We additionally support and work with other internal business partners to determine present and future client needs and discuss progress toward solutions.

What you will be doing:

In this role, you will be responsible for:

• Provides excellent service to our financial institution issuing customers, serving as an expert contact for all matters related to prepaid, debit, and credit card fraud. Client inquiries can be received via client portal or phone.
• Review authorization activity, performing data analysis to identify commonalities in fraud trends and creating efficient rules targeting fraudulent activity while minimizing impact to cardholders.
• Performs research to fully respond to and answer client inquiries around our services, tools and other questions related to fraud. The perfect candidate for this position will always place client service and satisfaction at the forefront of all they do., and while overtime is never required as a team player one should be flexible enough to put in over time if volumes dictate.
• Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
• Interfaces with clients to determine present and future needs and discusses progress toward solutions.

What you bring:

• An initiative-taker with proven ability to work independently resolving client inquiries, other tasks, and demonstrating initiative when other issues are identified, escalating to the right area, and Management when needed.
• Excellent oral and written communications skills
• Organizational and time management skills required with the ability to multi-task and manage multiple priorities, identifying and treating those that should be treated with urgency as such.
• Strong analytic skills
• Extremely comfortable working with computers and a variety of applications
• Required work hours:40 (no weekends/no travel)
• Overtime required: N (But the right candidate would be flexible when volumes dictate) required but should be willing if volumes dictate.

Bonus if you have:

• Payments industry experience
• Knowledge of FIS Systems
• SQL Experience

What we offer you:

A career at FIS is more than just a job. It is the change to shape the future of fintech. At FIS, we offer you:

• Competitive salary
• A fantastic range of benefits designed to help support your lifestyle and wellbeing.
• A broad range of professional education and personal development opportunities
• Great workspaces with dedicated and motivated colleagues
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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