Academic Advisor - CEIC

Department: Sid and Reva Dewberry Department of Civil, Environmental and Infrastructure Engineering

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: 20-29 hours/week

Location: Fairfax, VA

Workplace Type: On Site Required

Salary: Hourly rate starting at $30/hour, commensurate with education and experience

Criminal Background Check: Yes

About the Department:

Sid and Reva Dewberry Department of Civil, Environmental, and Infrastructure Engineering (CEIE) is a vibrant and fast-growing department that offers MS and PhD programs, in addition to an ABET-accredited BS degree. With special emphases in supporting the design, construction, maintenance, operation, and optimization of smart, sustainable and resilient civil engineered systems and livable communities, CEIE's total enrollment across all degrees has reached nearly 450 students and new research awards have experienced tremendous growth. The department also has an enviable and strong relationship with industry, including over 40 companies and individuals working in partnership as the Civil Engineering Institute (https://civil.gmu.edu/connections/civil-engineering-institute), a unique organization formed to support the mission and vision of the department. Further information about the department can be found on its website at http://www.civil.gmu.edu/.

About the Position:

The Academic Advisor provides academic advising services for all current and prospective undergraduate students and replies to general inquiries about the undergraduate program offered by the department. This position contributes to the recruitment and retention of students through effective advising and outreach, and is responsible for facilitating students' education, decision-making, and planning. The Academic Advisor discusses academic interests, makes connections to career goals with students, and provides information on academic policies, procedures, and practices, including working through various academic requests, forms, and appeals. This position represents the department in a professional manner and acts as a resource regarding the university and department's rules and regulations while troubleshooting, problem-solving, and contributing to Mason's strategic goal of preparing career-ready graduates.

Responsibilities:

• Coordinates all aspects of undergraduate advising for the CEIE department. Meets with and assists students regarding course selection, prerequisites, transfer courses, registration and overrides, career and/or educational goals, and general university rules and regulations, and ensures that students meet departmental requirements of degree progress;
• Communicates essential academic registration information in a timely manner;
• Provides accurate information on academic policies, procedures, and practices, including working through various academic requests, forms, and appeals. Organizes and retains student records, to include advising notes and email exchanges;
• Distributes information, including job/professional development/scholarship opportunities, and assists with student support services tasks;
• Serves as the point of contact for phone and email inquiries about the undergraduate program;
• Participates in university-wide programs and events related to undergraduate students, including admissions, orientations, recruitment, advising, graduation, and other social and networking events;
• Serves on committees and other projects as assigned, related to advising and student support as needed;
• Participates in advising training; and
• Other related duties as assigned.

Required Qualifications:

• High school diploma or equivalent;
• Relevant experience in an office/administrative position;
• Exceptional verbal, written, and interpersonal communication skills and strong organizational abilities;
• Experience delivering exceptional customer service;
• Ability to wisely handle situations that involve conflict;
• Exceptional attention to detail;
• Committed to maintaining a smooth and responsive advising operation and to anticipating upcoming tasks and deadlines;
• Ability to analyze and solve problems and effectively prioritize tasks;
• Willingness to consistently adhere to university and department policies and procedures;
• Ability to quickly learn new technology and work independently; and
• Proficiency with Microsoft Office suite software, including word processing, spreadsheets, e-mail, and online meeting applications.

Preferred Qualifications:

• Bachelor's degree in a related field;
• Three years of relevant experience in office/administrative positions;
• Experience working in a higher education setting and knowledge of university procedures, policies, and regulations; and
• Experience working with STEM students.

Instructions to Applicants:

For full consideration, applicants must apply for Academic Advisor - CEIC at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: February 21, 2025

For Full Consideration, Apply by: March 7, 2025

Open Until Filled: Yes