Team Lead, Credit Returns, MSO

Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.

Our Philosophy:

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.

Explore our career opportunities below to learn more.

This position is responsible for assisting with the supervision of all Returns TSM's to ensure maximum productivity is accomplished. Fills in for Supervisor in his/her absence by answering daily work process questions and assists in the decision making of the daily functions by providing guidance and direction to TSM's. Handles training, performance, and related employee issues with guidance of Supervisor. Acts as a liaison/lead between internal TSM's, department management, and Business Partners. Ensuring that all operational, as well as financial fiscal cut-offs are planned, executed, and completed. This position within the Distribution Center is responsible for the coordination of processing returns for Customers, Technicians, FSC's as well as to our Business partners of all Corporate Inventory. Selects and sorts products to ensure proper processes within D.O.T (Department of Transportation) guidelines and regulatory compliance. This TSM needs to be a highly motivated individual, self-starter with a positive, energetic attitude, proven computer and typing skills, attention to detail, and strong interpersonal/listening skills.

KEY RESPONSIBILITIES (Please include % of time for each responsibility):

• Assists with overseeing a team to ensure inventory levels and turns (schedules) are maintained for optimal efficiency.
• Trains TSMs on a variety of warehouse functions and company systems.
• Responsible for section criteria and reconciliation of RTV (Return to Vendor) items. Makes inventory adjustments, contacts respective Business Partners, and coordinates communication of the proper documentation. Once acceptance or agreement is reached, responsible for processing the proper packing, documentation, and shipping of products back to Business Partners.
• Ensures that TSMs are working within department guidelines.
• Provides supervisor with input concerning team performance, quality, and workflow issues.
• Responsible for processing customer returns accurately and within department guidelines. Moves returned merchandise to various locations within the department by pushing and/or pulling a hand pallet jack/cart.
• Strong problem-solving, follow-up skills and ability to come to a sound decision with the information that has been provided.
• Proactively ensures smooth operations.
• Assists handling emails/calls regarding customer inquiries regarding returns.
• Ensures controlled interface with internal Customers and Departments (A/P, Shipping, Customer returns, Receiving, Financial Inventory, etc.) and keeps records of all significant interaction.
• Hands-on processing, including all warehouse type function picking, packing, etc. is required.
• Determines disposition of returned products to ensure the highest ROI and separates appropriately.
• Verifies correct item code, lot number, expiration date, as well as tie back to original purchase order.
• Receives, processes, and creates monthly transfers of inventory
• Processes overstock returns.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Ability to read fine print and differentiate products with similar characteristics (size, color, vendor code).
• PC skills in Outlook, Microsoft Word, and Excel.
• Knowledge of AS400 or similar systems.
• Ability to learn new software and programs as needed.

GENERAL SKILLS & COMPETENCIES:

• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 3 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

*Benefits may vary by location or status.

Henry Scheinis an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.