Direct Ship Order Specialist

An excellent opportunity to join our Azelis Care operations team in a unique role that combines customer experience and supply chain. We seek a highly organized, detail-oriented associate to join our Azelis Care operations team in the role of Direct Ship Order Specialist. This role is responsible for owning the end-to-end direct ship order management process, including accurate order processing, timely fulfilment, excellent customer experience, and navigating internal and external stakeholders throughout the order lifecycle. A successful candidate will be a strong communicator, experienced with order processing and ERP systems, familiar with fulfilment processes, and an effective cross-functional collaborator. The role provides exposure and skill development across multiple operational departments.

Primary responsibilities involve ownership of the end-to-end direct ship order management process, including accurate order processing, timely fulfilment, excellent customer experience, and communicating with internal departments and external (supplier) stakeholders throughout the order lifecycle.

Essential Duties and Responsibilities:

• Ownership of the end-to-end direct ship order management process.
• Accurately process and manage customer sales and/or purchase orders.
• Verify order details, pricing, and availability of products.
• Communicate and coordinate with principal (supplier), customer, shipping team, and other internal departments to ensure timely order fulfilment.
• Provide excellent customer experience through timely, thorough, and accurate response to customer inquiries related to order status, shipping, and billing.
• Monitor and resolve order discrepancies, cancellations, and returns.
• Maintain accurate records of orders, invoices, and shipping details.
• Collaborate with principal (supplier), sales, shipping team, and other functional partners to improve order processing and/or customer experience.
• Comply with company policies and industry regulations.

Other Responsibilities include (but not limited to)

• Understand and adhere to (follow) all relevant company and departmental procedures and policies.
• Learn and adhere to the principles of Responsible Distribution.
• Process and manage direct orders non-conformances (NCRs)
• Perform other activities, responsibilities, and assignments when directed.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills and a good command presence; Participates in meetings.

Written Communication - Writes clearly and informatively; Presents numerical data effectively.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Significant level of experience in running a chemical distribution entity.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Has a strong command of margin optimization opportunities within the operation.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• College degree preferred.
• Two or more years of professional experience across customer service and/or supply chain (buying, inventory management). Preference for three or more years of professional experience.
• Experience in Personal Care, Home Care, and/or Industrial Cleaning preferred
• Experience in Chemical industry preferred.
• Work experience showing the ability to oversee multiple, concurrent tasks.
• Experience showing strength in prioritization, taking initiative, and independent ownership and follow-up to complete assignments.
• Initiative-taking, honest, dependable and a high-level of integrity.
• Excellent interpersonal and communication skills.
• Meticulous, well organized, and strong analytical and math skills.
• Experience with modern ERP (SAP, MD365 preferred) and planning systems.
• Comfortable working with MS Office, including Excel, Word, and PowerPoint.
• Ability to read, analyze, and interpret general business correspondence.
• Able to effectively work in a team-based and quality driven environment.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have experience with modern ERP (SAP, MD365, Chempax preferred) and planning systems, and comfortable working with MS Office, including Excel, Word and PowerPoint.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.