Dir Community Strategy & Engagement

Executive

The Director of Community Strategy, and Engagement is a pivotal leadership role that influences the customer experience by driving operational excellence and strategic direction with a community focus. This position is tasked with the development and implementation of innovative strategies that champion community programs. By actively engaging a diverse array of stakeholders and fostering impactful partnerships, the Director will analyze key data to identify growth opportunities and areas for improvement. As a leading voice for community engagement, the Director will cultivate and maintain strong relationships between the organization and the community, ensuring that communication flows seamlessly and community needs are understood and prioritized.. In essence, the Director plays a crucial role in amplifying community voices in decision-making processes and ensuring a fair and inclusive approach to service delivery.

• Understands and incorporates the CPS Energy mission, goals and brand throughout the organization and community.
• Promotes confidence and public trust through education, communication and working collaboratively to build relationships.
• Develops and maintains strong relationships with key partners including, agencies, non-profits, neighborhood groups, businesses, and elected officials.
• Leverages industry groups through membership and networking.
• Works to elevate customer satisfaction and address concerns promptly by designing and executing a robust plan for internal and external collaborations.
• Provides strong leadership and strategic direction for the Equity, E2B, CRU, Outreach, Weatherization, Customer Programs and PS&E initiatives.
• Has oversight of collaborative funding sources and stringent financial reporting in compliance with local and federal regulations.
• Executes a multimillion-dollar weatherization program to include program design, budget, contract execution, contractor management and program implementation.
• Leads the Public Safety & Education training program and education campaign to ensure compliance with RP1162 regulatory requirements.
• Leads the development and implementation of proactive equity initiatives and serves as a catalyst for integrating equity strategies into the organizations day-to-day operations.
• Evaluates and executes departmental strategies to guarantee the successful delivery of programs, with a special emphasis on increasing community participation.
• Directs, designs and develops strategies that maximize the customer experience and engagement.
• Ensure outreach targets are delivered and reports performance to executive and/or stakeholders.
• Executes the team's crisis management plan to include deployment of resources (e.g. staff, MSC) during natural disasters and extended outages.
• In partnership with Corporate Communications, reviews all team specific external communication pieces for image, brand, grammar, and consistency.
• Helps design and implement business plan initiatives and milestones.
• Collaborating closely with leadership and peers, the Director establishes clear success metrics and provides comprehensive performance reports.
• Designs and executes new products and services.
• Ensures the team is successful in the prompt trouble-shooting and quick resolution of customer concerns, keeping appropriate stakeholders informed.
• Supports the conceptualization, and implementation of standard operating procedures and work processes ensuring proper development and training.
• Oversees the preparation of bids, contracts or written reports.
• Ensures compliance with associated rules, regulations, policies and procedures.
• Oversees the establishment of appropriate controls to protect customer information.
• Ensures that data is tracked for participation reports and/or dashboards.
• Assesses potential barriers and develops approaches designed to ensure equitable outcomes for our customers.
• Oversees department work and employees providing 24x7x365 support in a mobile friendly, grass roots environment.
• Recruits, interviews, hires, and trains staff.
• Develops and engages team members and creates opportunities for professional growth.
• Develops annual performance goals and evaluates progress.
• Other duties as assigned.

• Experience in a business planning capacity.
• Solid understanding of business operations.