Position Details
Position Information
| Recruitment/Posting Title |
Assistant Manager of Permitting |
| Job Category |
URA-AFT Administrative |
| Department |
IPO-Transportation Services |
| Overview |
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations. |
| Posting Summary |
Rutgers, The State University of New Jersey, is seeking an Assistant Manager of Permitting for the Division of Institutional Planning and Operations. Reporting to the Manager of Permitting, the Assistant Manager supports the management of the daily operations of the parking permitting process; actively participates in the planning, development, and implementation of the parking permitting process.
Among the key duties of this position are the following:
- Assists in the development, maintenance and implementation of the rules and policies governing parking permits and their associated costs. Assists in the supervision, mentoring and development of staff.
- Assists in the oversight of the parking permitting process for all university-wide campuses along with affiliated entities such as University Hospital.
- Assists the Manager in budget planning and policy development and documentation.
- Assists the Manager to implement support processes for all units and programs within the department regarding permitting of vehicles.
- Addresses parking permitting issues and recommends strategies to effectively manage the parking permitting process to serve the needs of the university students, faculty, staff, non-affiliates, and visitors university wide.
- Resolves issues relating to permitting working collaboratively with the DOTS QA and Customer Service team using the customer relationship management system (CRM, ServiceNow's Customer Service Module at the time of this writing).
- The Assistant Manager assesses the current issues/problems and offers solutions to the QA team on how best to handle the parking issue.
- The Assistant Manager provides recommendations to the Manager on issues relating to the parking software vendor to assess improvements to the online purchasing interface and to facilitate the parking purchasing process.
- This position has access to sensitive and confidential UHR data/information relating to an employee's title, work location, salary, etc.
|
| Position Status |
Full Time |
| Hours Per Week |
|
| Daily Work Shift |
|
| Work Arrangement |
|
| FLSA |
Exempt |
| Grade |
05 |
| Position Salary |
|
| Annual Minimum Salary |
65741.00 |
| Annual Mid Range Salary |
81857.00 |
| Annual Maximum Salary |
97972.00 |
| Standard Hours |
37.50 |
| Union Description |
URA-AFT Administrative |
| Payroll Designation |
PeopleSoft |
| Benefits |
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to
http://uhr.rutgers.edu/benefits/benefits-overview. |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree in business administration, public administration, urban planning, or a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of permitting processes and regulations can also be considered.
- A minimum of two years of relevant experience in a university, municipal, or related operational setting.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Strong working knowledge of university services and activities.
- Proven ability to plan and manage operational processes for maximum efficiency and productivity.
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
- Excellent problem-solving and research skills, with the ability to find solutions for customer problems when a solution is not immediately apparent.
- Strong multitasking and organizational skills.
- Proven communication skills.
- Proficiency in the Microsoft Office suite of products.
|
| Preferred Qualifications |
- 3 plus years' experience managing a customer service help desk environment is preferred.
|
| Equipment Utilized |
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| Physical Demands and Work Environment |
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| Special Conditions |
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Posting Details
| Posting Number |
25ST0319 |
| Posting Open Date |
02/21/2025 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Rutgers University - New Brunswick |
| City |
New Brunswick |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
Feb 21, 2025