New

Telecom Analyst III

Rutgers University

United States, New Jersey, Piscataway

Feb 21, 2025

Position Details

Position Information

Recruitment/Posting Title	Telecom Analyst III
Job Category	Staff & Executive - Information Technology
Department	OIT-EI Telecommunications
Overview	Rutgers, The State University of New Jersey, stands among the nation's highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you'll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation's most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We're an academic, health, and research powerhouse and a university of opportunity. The Office of Information Technology ( OIT) is Rutgers' enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT's services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT's staff members work closely with the broader university community to advance Rutgers' missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Telecom Analyst III for the Office of Information Technology. Reporting to the Network Operations Center Manager, Telecommunications Division Network Operations & Architecture, the Telecommunications Analyst is a highly skilled technician who monitors, investigates, analyzes, repairs, configures, and supports Rutgers University's network infrastructure and systems. Among the key duties of this position are the following: Provides technical and supervisory guidance to other team members and is the escalation point for non-routine tasks and complex service requests, events, and incidents. Provides technical support for Rutgers University network infrastructure. Monitors network service status. Investigates, analyzes and corrects network faults and performance issues to ensure optimal delivery of network services. Utilizes network monitoring software and established toolsets to monitor network equipment and identify network service issues. Receives and responds to critical service incidents and critical service requests during off-hours/on-call shifts.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	31S
Position Salary
Annual Minimum Salary	91262.00
Annual Mid Range Salary	110078.00
Annual Maximum Salary	131108.00
Standard Hours	37.50
Union Description	HPAE 5094
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's degree or an equivalent combination of education or experience. At least four (4) years of relevant experience in telecommunications and computing.
Certifications/Licenses	Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position.
Required Knowledge, Skills, and Abilities	To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent customer service skills, ability to communicate clearly in English, and desktop computer skills. Knowledge of the principles and practices of telecommunications/network system planning and working knowledge of routine local data networking technologies. Ability to handle multiple shifting priorities, a large volume of technical problem resolution, and work well with peers and senior staff in a team-oriented and cooperative environment. Demonstrable knowledge of incident management and service management applications. Demonstrable practical telecommunications/networking skills. Demonstrate strong analytical and problem-solving abilities. Demonstrate strong communication, consultative, and interpersonal skills, including oral, written, and presentation skills. Experience with routing/switching. Experience with network management applications & protocols. Experience with service management applications & protocols. Experience working with network infrastructure and network cabling in and around telecommunications, data center environments, and equipment room areas. Experience working in technical field operations. Experience with event/alert management and incident and change management processes.
Preferred Qualifications	Possess Cisco Certified Network Associate (CCNA); Juniper Networks Certified Associate - Junos (JNCIA - Junos) certifications. Possess ITIL Foundation or higher ITIL certifications. Working knowledge of Juniper JUNOS and Cisco IOS software. Experience working with UPS and PDU equipment. Experience working with IP Address Management software. Experience working with wireless networking, wireless access points, and wireless controllers. Strong understanding of ITSM principles and best practices. Experience with network, configuration, & service management software.
Equipment Utilized
Physical Demands and Work Environment	This individual spends time working in office and field environments. \The office environment is standard, with low to moderate noise. The field environments vary from site to site, including Telecommunications Rooms, Data Centers, Main Distribution Frame (MDF), and Independent Distribution Frame (IDF) areas. Noise in field areas is low - heavy, and temperature and area dimensions vary. Travel across and between Rutgers University Campus sites is required. Office environment. Moderate Noise.
Special Conditions	Clean Driving Record.

Posting Details

Posting Number	25ST0409
Posting Open Date	02/21/2025
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Piscataway (RBHS)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement