Customer Service Technician

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:
Customer Service Technician
Location:
Quincy, IL

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

We have an opportunity available for a Customer Service Technician. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:

• Product and/or customer service-related experience is a must.
  
  
• Provide First Class Customer Service & Support by e-mail and phone.
  
  
• Ability to handle multiple tasks in an efficient and professional manner.
  
  
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
  
  
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
  
  
• Some mechanical aptitude and a knowledge of our products will be required.
  
  
• Requirements:
  
  
• High school diploma
  
  
• 2+ years of experience with product/ customer service
  
  

Preferences:

• Bachelor's Degree in Business, Marketing, or Technical related field is preferred
  
  
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required.
  
  
• Ability to use Microsoft Word, Excel, and Power Point
  
  
• Provide First Class Customer Service & Support by e-mail and phone
  
  
• Ability to handle multiple tasks in an efficient and professional manner
  
  
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
  
  
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
  
  
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance
  
  
• Some mechanical aptitude and a knowledge of our products will be required
  
  
• SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus
  
  

Travel & Work Arrangements/Requirements

This position will be based at our site in Quincy, IL, with minimal anticipated travel.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.