RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Center Manager and AE to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Center Manager and AE, you will be accountable for all operational and sales aspects of the center(s), which includes planning, staff management, budget management, and increasing the Company's volume and market share through sales and marketing. Responsible for meeting the quality, volume, and operational goals for the center(s). This is a full-time position working first shift, 40 hours per week. ESSENTIAL DUTIES AND RESPONSIBILITIES: Fosters an environment where customer service is a priority by believing in and practicing The Experience (30%) Center Operations
- Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
- Develops and manages the budget for the center(s) and makes responsible financial decisions for the centers
- Manages accounts payable, payroll and associate timecards
- Manages and trains staff on cash collection process at the center level
- Works closely with revenue cycle management team on billing issues or corrections
- Evaluates current processes to ensure the effective fulfillment of objectives
- Monitors performance and profitability of services offered
- Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
- Maintains positive interactions at all times with payors, referring offices, patients, staff, Radiologists, and hospital partner (if applicable)
- Interfaces with Medical Director, Market Leader, and all technical and administrative staff to ensure effective teamwork and efficient center operations
- Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery
- Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
- Responsible for securing and maintaining ACR accreditation and overseeing ACR toolbox
- Responsible for maintaining knowledge of and following applicable state laws regarding radiation safety and government licensing
- Ensures compliance with all HIPAA guidelines
(30%) Deliver Territory and Market Volume/Sales Objectives
- Identifies, develops and executes on new sales opportunities within territory, market and zone, including new customer segments, new products and service lines, new accounts, etc.
- Partners with radiologists to market existing and new product lines (clinical services), to new and existing clients
- Delivers and/or coordinates educational presentations to existing and prospective clients on emerging applications offered by the Company
- Conducts and/or coordinates educational and marketing seminars at local and national trade shows
- Facilitates and participates in monthly sales and marketing conference call with corporate marketing
- Proactively partners with Marketing department on development and implementation of sales strategies for market and zone initiatives
- Maintains productive relationships with customer base in defined market and zone through delivery of extraordinary customer service and support
- Documents and maintains all customer contact/activity and information in customer relationship management system as well as in related internal information systems
- Assists in sales, negotiations, and implementation of the payor contracting processes
- Monitors payor referral activity
(25%) Staff Management
- Leads regular staff meetings and associate one-on-one discussions
- Participates in staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
- Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
- Supports and conducts training efforts for continuing education for the technologists and nurses
- Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
- Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
- Maintains staff retention by implementing effective retention strategies
- Ensures appropriate physician coverage for all contrast and sedation studies
- Implements strategies to promote teamwork within the center and with other associates including management and radiologists
(10%) Target Market Research & Sales Strategy
- Conducts on-going market research to identify new opportunities, applications and trends
- Identifies key strategic customers for business development opportunities and works with Market Leader to grow our relationships and market through these activities
- Provides management with market intelligence and competitive analysis reports
- Partners with Sales Leadership to identify, develop and implement zone- and nation-wide initiatives, products, service lines and projects
(5%) Completes other tasks and projects as assigned SUMMARY OF QUALIFICATIONS: Required:
- Associate's degree
- Minimum 5 years operations and/ or sales experience in a health care setting, preferably in the diagnostic imaging area
- Minimum 3 years of management and supervisory experience
- Minimum 1-2 years of spreadsheet software usage, Excel preferred
- Valid driver's license and proof of current insurance
Preferred:
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. #LI-SR1
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