ITS Project Manager

the ITS Project Manager will manage the ITS Project Management efforts to successfully implement change in timely and efficient manner. Incumbent will manage highly complex IT projects, and will establish and direct efforts of the project team and related resources to successfully plan, develop, test, and implement assigned projects. Incumbent will assume total leadership for assigned events on behalf of Sponsor, and are responsible for project organization, planning, and issue resolution.

Essential Functions & Responsibilities * Provide project management expertise, which includes leading various highly complex projects. Meet with business unit leadership and various stakeholders to review and determine project requirements, and necessary specifications, plans for testing, support, and training, and established timeline and budget. * Manage projects utilizing IT project management standards; Manage utilizing Agile, Waterfall and other methodologies as required. * Coordinate completion of various integration elements of assigned projects, to include: project plan development and execution, and overall change control. * Develop project plans to include full project scope/charter from initiation, work-breakdown structure, planning, definition, verification, and change control. * Ensure projects are completed within established time and budget schedules, including activity definition, activity sequencing, and activity duration estimations; ensure completion of resource planning, cost estimations, and cost budgeting and control. * * Monitor and manage the critical path; manage scope, timeline, resources and financial aspect. * Ensure projects satisfy needs for which they were undertaken by including quality planning, assurance, and control. Ensure people chosen for project team are used most effectively through organizational planning, staff acquisition, and team development. * Provide proactive communication to project stakeholders related to projects, their risks, and steps being taken to mitigate these risks. * * Partner with Team members to develop effective resolution to project issues. * Collect and monitor service performance rating on issue resolution to ensure compliance with set standards. Monitor the progress of all change events and assist in the resolution of issues and delays impacting the successful conclusion of the project.

Physical Demands * While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear * Specific vision abilities required by this job include close vision * Ability to occasionally lift/move up to 25 pounds Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Qualifications: * Bachelor's degree in Systems, Business Management, or equivalent combination of education and experience required. * PMP certification preferred. * Five (5) years related project management experience required. Experience in systems or financial services environment, card payments, banking, contact center, new product development, information technology or process re-engineering preferred. * * Experience with IT projects and working with IT teams in the financial industry preferred. Knowledge, Skills, & Abilities * Experience with managing large scale technology projects (software/hardware) * Ability to manage multiple assignments, work in fast-paced environment, and meet deadlines Excellent interpersonal skills, with ability to gain consensus through mediation, find innovative solutions to challenges, and identify issues and provide potential solutions * Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids * Possess strong leadership and problem solving skills and have the ability to negotiate with and influence others across all organizational levels * * Demonstrate excellent analytical and quantitative skills * Ability to exercise discretion and good judgment in making decisions Proficiency in project management, Microsoft Project, Visio, word processing, and spreadsheet computer software applications * * Ability to maintain composure and focus in difficult situations; effectively resolve conflicts and resolve issues without emotion * Experience with project management methodologies including Agile and Waterfalll Ability to travel as needed, less than 25%