Account Partnership - Specialist

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

What You'll Do:
The Account Partnership-Specialist is responsible for assisting in the overall operation of the third-party sponsor direct bill process. The Account Partnership-Specialist will support new and continuing students who are enrolling at the university from one of our direct bill partners. They will serve as a liaison between students, sponsors and the university to receive timely payments and answer questions. Specialists will ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals.

Main Responsibilities Include:

• Supports the established direct bill invoicing process for all third party sponsored students.

• Maintains responsibility for tracking and preparing student invoices, while adhering to university deadlines and policies.

• Serves students with billing and accounts receivable questions and troubleshoots issues.

• Manages internal and external communication regarding sponsorship letters, tuition payments, and account balances.

• Maintains appropriate and timely communication with students within the Customer Relationship Management system.

• Works closely with various stakeholders on escalated student account issues.

• Maintains responsibility for all inbound and outbound calls within the PureCloud phone system.

• Communicates with vendors and other third-party affiliates to reconcile and coordinate the student's account.

• Ensures efficiency and accuracy of records.

• Adheres to compliance with university, state and federal regulations and procedures.

• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities You'll Need to Be Successful:

• Highly detail, deadline oriented, and organized.

• Strong interpersonal and communication skills

• Excellent analytical, computational, and mathematical abilities

• High level of integrity and trustworthiness

• Accuracy and exceptional attention to detail and an aptitude for numbers

• Well organized, with the ability to perform record-keeping tasks with a high level of accuracy

• Strong understanding of accounting theory, practices, and procedures.

• Strong work ethic and problem-solving skills.

• Excellent written and oral communication skills.

• Proficient working knowledge of Microsoft Office applications.

• Ability to act and operate independently with direction from manager.

• Strong working knowledge of general accounting, and federal financial aid regulations rules and procedures.

• Strong working knowledge of FERPA regulations rules and procedures.

• Intermediate to Advanced knowledge of Excel (pivot tables, vlookups, filtering, etc).

What is Required:

Minimum Qualifications:

• Associate's Degree

• 1 year of accounting, customer service, collections and/or general office experience.

Preferred Qualifications:

• Bachelor's Degree

• Prior billing or accounts receivable experience

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.