New

Desktop Support Technician (Secret Or TS Clearance Required)

TEKsystems
$30.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, D.C., Washington
Feb 20, 2025
This position requires the ability obtain and/or have active DoD Clearance (Secret, Top Secret, Top Secret/SCI) Because an active or interim DoD clearance is/will be required, U.S. Citizenship is required Description As aDeskside Support Technician (Tier 2),you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community. You will beworking with a team of professionals providing end user support relative to software, hardware, and network assistance andyou will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs.The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. Additionally, the Deskside Support Technician documents, tracks and monitors the incidents, and work orders to ensure a timely resolution. Highlights of Responsibilities: * Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system. * Provides advanced Customer Service and Support. * Communicates with high profile customers in a professional and courteous manner. * Performs installs, upgrades, and configures customer-specific hardware and software. * Accepts warm transfers from other technicians to continue remote support. * Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. * Provides remote and on-site troubleshooting for hardware and software support. * Troubleshoots and supports Windows operating systems, advanced MS Office product issues, and other IT issues. * Upgrades software components as required. * Provides customers with network technical support. * Instructs customers and support staff in use of equipment and software. * Possesses the ability to complete multiple simultaneous projects in a timely manner. * Interfaces with infrastructure, Network Operations, database, and development personnel. Requirements * Clearance Required: US Department of Defense (DOD) issued Secret at minimum. * Strong customer service orientation. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Good written, oral, and interpersonal communication skills. * Ability to conduct research into PC and software issues and products as required. * Ability to present ideas in business-friendly and user-friendly language. * Highly self-motivated and directed. * Keen attention to detail. * Team-oriented and skilled in working within a collaborative environment. Skills desktop, windows 10, active directory, imaging, office 365, windows, communication networks, Media pathways, communication systems, wireless communication, video communication, voice communication systems Additional Skills & Qualifications Secret Clearance+ and IAT II cert (Or above) Pay and Benefits The pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision* Critical Illness, Accident, and Hospital* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available* Life Insurance (Voluntary Life & AD&D for the employee and dependents)* Short and long-term disability* Health Spending Account (HSA)* Transportation benefits* Employee Assistance Program* Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in WASHINGTON,DC. Application Deadline This position is anticipated to close on Mar 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.