Senior Claims Administrative Specialist

This position will support the Insurance and Claims team located in Charlotte, North Carolina. This position requires a minimum of two years of legal secretarial experience. Must possess the ability to multitask and stay flexible in a fast-paced environment while working as part of a team of internal and external stakeholders. This is the career/senior level of the administrative hierarchy.

• Serves as the process owner for claims administration of asbestos, chemical and hearing loss claims.

• Handles information of a highly confidential nature and maintains confidentiality.

• Collaborate with outside defense attorneys and paralegals to collect and report claims data.

• Create detailed Claim Summary based on employment record reports, medical reports, and Industrial Commission documents.Claim creation requires the ability to utilize Duke Energy systems to research employee/contractor records.

• Assist with running monthly claim reports as needed.

• Initiate and complete assigned projects as instructed and with a sense of urgency.

• Performs routine administrative duties such as processing CAPS invoices, scanning, creating/maintaining electronic claim files, managing incoming mail, and preparing settlement check mailings.

• Responds to inquiries in a respectful and professional manner from officers, management, other employees, and external sources regarding a variety of claim/legal questions and other matters and determines what, how and to whom information is to be communicated with little direction or supervision required.

• High School/GED degree

• Minimum 8 years Required Related Work Experience

• Legal secretarial experience or related experience of a technical and responsible nature and proficiency with legal terminology

• Demonstrated clear, concise, and effective written and oral communications skills, including an emphasis on grammar and formatting

• Demonstrated ability to prioritize, organize, and coordinate work while being proactive, taking initiative, and exhibiting sound judgment

• Attention to detail, accuracy, and flexibility in handling multiple tasks

• Demonstrated ability to appropriately handle highly confidential information

• Working knowledge of computer applications such as Microsoft Teams, Outlook, Word, Excel, Access and other Microsoft products and SharePoint

• Demonstrated problem solving, decision making and analytical skills

• Holds oneself accountable for complete, accurate, and timely work results, both independently and as part of a team

• Exercises professional judgment, integrity, respect, and professionalism

• 5+ years related experience as a legal secretary or legal assistant

• Associate's or Bachelor's degree

• Experience reading and summarizing medical reports

• NC Notary Public

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable dailycommute to the assigned Duke Energy facility.

• Prolong sitting at desk/computer

• May be required to work occasional overtime

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