New

Senior Product Manager, Cloudflare Tunnel

Cloudflare, Inc.
United States, California, San Francisco
101 Townsend Street (Show on map)
Feb 20, 2025
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Lisbon, Portugal Role Summary We are hiring a Product Manager for Cloudflare Tunnel. Cloudflare Tunnel easily and securely connects our customers' infrastructure to the Cloudflare Global Network. Today, there are a half a million active Tunnels deployed across hundreds of thousands of our customer's accounts. Our connector is also flexible enough to support a variety of use cases whether that be connecting a local HTTP server, web services served by a Kubernetes cluster, or an entire private network segment to Cloudflare. The goal of our connector is not just to create software that is reliable and performant for administrators, but something that is also ridiculously easy to use by any individual around the world. In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them. You will work to ensure the connector, which has been deployed on millions of networks, is simple, secure, and performant for all use cases. You will solve problems that have wide impact and significance, shaping the future of connectivity on the Internet. We operate with small teams of highly motivated and experienced engineers and product professionals. You will need an understanding of networking and, what deployment of software looks like in all sizes of companies and the ability to help customers troubleshoot complex deployment issues. As a product that has low level network interactions with all parts of the enterprise stack, candidates will need both technical depth, and empathy and understanding to work with customers of all levels of sophistication. Role Responsibilities As a member of the growing team of product managers your responsibilities include: Own the product vision for your area. Ensure that it aligns with the overall product and company vision. Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process. Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap. Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios. Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and other stakeholders. A collaborative attitude is essential to the job. Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses. Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to bring new products to market that solve real customer problems. Role Requirements Examples of desirable skills, knowledge and experience: 5+ years of experience in product management working alongside engineering, sales engineering, and design teams Demonstrated ability to lead, drive consensus and deliver in an organization with multiple stakeholders Ability to to support customers in all phases: pre-sales, piloting and post sales support Working knowledge of VPNs, Routing, DNS, Firewalls, Client/Server architectures is required Exceptional empathy, curiosity, attention to detail, and problem solving abilities Bonus points if you also have: Working knowledge of how the Internet works at network layers 3 through 7. Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.) Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security. A solid understanding of RESTful API design & documentation. Pricing strategy and revenue forecasting experience. BS/MS in computer science or engineering What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.