Military Fellowship - Consultant Fraud Risk

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2025.

Our VBG Fraud Strategy team is responsible for implementation and oversight of Fraud controls to reduce losses, improve call center efficiencies, and improve the customer experience. As a Fraud Strategy Lead, you will be a Subject Matter Expert in assessing and mitigating Fraud risks . You will have an extensive knowledge of the various call and order flows and fraud tools; as well as strong collaborative partnerships with our stakeholders.

• Working with cross-functional teams (Reporting, Operations, and Revenue Assurance) to identify new and emerging threats.

• Working closely with Fraud Operations to manage case volume, strategy changes, and fraud trends.

• Perform data/statistical analysis and other techniques to assess the effectiveness of system controls or processes to minimize and prevent fraud losses.

• Ensuring new product launches are assessed for fraud risks and new controls are implemented if necessary to mitigate future fraud risk.

• Partnering with various business units (Sales Operations, Channel partners, IT, Corporate Security, Compliance, and Network Groups) to reduce costs and improve customer experience.

• Developing detailed action plans including alarm modifications, policy changes, fraud processes and system enhancements. Tactical and strategic end to end project implementation is required and will include test planning, process change review and documentation, training and communications. Create new user stories and prioritize appropriately to meet the needs of the business. This includes working with Operations, Reporting, Process, Billing, IT, Product Development, Channel partners, and Network.

• Preparing and delivering executive-level presentations communicating risks mitigated, and the potential impacts of unmitigated risks to senior management.

• Communicating accurate and appropriate information regarding findings and improvement recommendations for senior management in a timely manner. Monitor management's improvement actions.

• Providing insight into Key Performance Indicators (KPIs) as they relate to Channel fraud losses, resource optimization and Center KPIs.

• Developing a working knowledge of System enhancement process, Fraud Center process, Training and Development, Resource Management and Customer Experience.

You'll need to have:

• Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Cohort 2-2025.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.

• Working knowledge of statistics, reporting and analytical tools (Tableau, Cognos, SQL, or Excel) with the ability to perform in-depth analyses of large datasets to identify anomalies.

Even better if you have one or more of the following:

• Bachelor's Degree.

• MBA or other advanced degree.

• Three or more years of diverse experience in multiple fields, including Fraud and/or Finance.

• Three or more years of analytical skills.

• Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to last minute changes.

• Excellent negotiation and communication skills.

• Ability to create and work in a team environment.

• Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.

• Demonstrated critical thinking skills in a dynamic, changing environment.

• Advanced proficiency in Microsoft Excel and PowerPoint for analytics and presentation.

• Telecommunications experience.

• Fraud experience.

• Data visualization and ability to design enhancements.

• Knowledge of Verizon directional systems, customer and credit verification functions.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.