Service Writer

Pomp's Tire Service
life insurance, paid time off, sick time, 401(k)
United States, Washington, Auburn
402 Lund Road (Show on map)
Feb 22, 2025
At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence. We're currently looking for a Service Writer to coordinate vehicle maintenance and repairs by communicating customer needs to our service team. Responsibilities include scheduling appointments, processing orders, tracking repairs, and handling customer inquiries to ensure a smooth service experience. Why Join Us? Comprehensive Benefits - Eligible to enroll in medical, dental, and vision coverage starting the first of the month following 30 days of employment Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance Retirement Savings - 401(k) with company match Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one Employee Discounts - Save on company products Career Growth - Opportunities for skill development and advancement What You'll Do: Prepare accurate cost estimates, track required parts, and provide time projections for scheduled repairs Build and maintain strong customer relationships by effectively addressing their service needs Update and manage computerized customer profiles to ensure accurate records Monitor customer service history to schedule routine maintenance and identify future repair needs Coordinate and schedule work orders for Service Technicians to optimize efficiency Clearly communicate repair costs, required parts, and service details to customers, ensuring transparency throughout the process Document repair job details in the company system and create clear, concise repair instructions Perform additional duties as assigned by the manager What You Need: Valid Driver's License and ability to pass pre-employment driver's screening High School Diploma or equivalent required Previous experience as a Service Writer or in a similar role Proficiency in computer systems and office software applications Strong communication and customer service skills Excellent attention to detail and record-keeping abilities Ability to interpret customer concerns and effectively communicate technical issues to the service team Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today! EEO Employer/AA: M/F/Vets/Disabled