Specialist 2, People Data

Specialist 2, People Data

In this role, you will join a fast-paced People Services and Solutions team responsible for the day-to-day People data transactional and auditing operations for the North American region.

We are looking for a candidate who enjoys helping employees and business stakeholders find answers to their People-related questions and appreciates the importance of data quality.

A successful team member will be customer focused, detail-oriented, flexible with continuous process/system changes, and possess a problem-solving mindset.

This role will contribute to a forward-thinking People Services and Solutions team. It is part of a global organization that supports the workplace of the future.

Key Responsibilities

• Performs transactional and administrative tasks related to employee personal and job data changes in Workday and in payroll/time and attendance system

• Enhance the overall People Experience by driving Customer Satisfaction through expert guidance and timely resolution of cases and queries

• Resolve queries ('tickets') raised in ServiceNow (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs)

• Transact and approve data requests in HR systems (Workday, UKG, Kronos) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the North America population

• Checks the accuracy of data, running appropriate audits and reviews to ensure employee and organization data integrity and compliance

• Provide timely data-related support for People administrative processes throughout the employee lifecycle, including onboarding, internal moves, and terminations

• Act as a primary escalation point for complex People Data-related inquiries from Specialist 1, colleagues and stakeholders

Qualifications

• Embraces a growth mindset and demonstrates flexibility

• Strong communication, organizational, collaboration and documentation skills

• Innovative, analytical, and creative problem-solving skills

• Proven ability to manage confidential information

• Knowledge of HR policies, practices, procedures, laws, and system tools

Experience & Education

• Bachelor's degree OR High School Diploma and 2 years' experience

• A minimum of one to two years of experience handling HR requests for People Data administration, preferably in an HR Shared Services model

• Extensive experience with Workday, along with strong proficiency in Microsoft Excel (pivot tables, lookups, formulas), Word, Outlook, and PowerPoint

• Must speak fluent English