Health Plan Account Manager

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Health Plan Account Manager will retain and grow a book of business by managing day to day service requirement within the designated health plan customer segment and/or region. A strong analystical background or data analysis experience is desired for startegis approaches in capitalizing on new business opportunities. A strong customer service focus is a must in complementing this sales role.

This is a field-based sales position supporting the Dallas AND/or Houston areas. Other larger cities such as San Antonio or Austin can also be considered for this sales territory.

• Manage the day-to-day service requirements for each client.
• Retention of the business through service excellence
• Maintains the key operational relationships at the client
• Contributes to the RFP and contracting processes for Health Plan Accounts.
• Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications.
• Develops key organizational links to people and functions who can help resolve client problems.
• Collaborate with Health Plan Account Executive partners to ensure alignment on priority service issues.
• Develops financial analysis of denial recovery, contract performance and billing-related opportunities.
• Coordinate medical engagement and policy reviews.
• Coordinate with IT on eligibility and data agreements.
• Coordinate with Commercial reps and marketing.

Required WorkExperience:

• 5 years of account management experience in a medical background
• 3 years+ healthcare/payor experience including problem resolution, service management, relationship management.
• Previous sales or manament in Health Plan Accounts is strongly desired experience

Skills:

• Problem resolution
• Contract compliance
• Customer service
• Excel, Access
• Billing systems
• Payor/industry expertise
• Team-orientation

Education:
Bachelor's Degree required

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets