IT Operations Specialist

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Are you a tech-savvy problem solver with a passion for IT? Are you looking for an opportunity to advance your career in a dynamic, high visibility, and diverse business environment? If so, we have a rewarding opportunity for you!

Job Overview

As an IT Operations Specialist at Itron's Oconee facility (located in West Union, SC), you will play a pivotal role in providing technical support to our employees and manufacturing teams. You'll gain hands-on experience in troubleshooting hardware and software issues, managing computer systems, supporting manufacturing operations, and assisting in the maintenance of our technical infrastructure. This position will offer you valuable exposure to IT operations in a real-world setting.

Job Duties & Responsibilities:

• Assist in setting up and configuring desktop and laptop computers for employees and manufacturing equipment.

• Collaborate in maintaining an accurate inventory of computer assets throughout their lifecycle.

• Learn to troubleshoot and resolve various technical issues, including those related to computers, accounts, mobile devices, applications, printers, networks, and servers.

• Assist customers with IT issues submitted through our IT support channels.

• Create and update documentation for IT processes, employee help guides, and local configurations.

• Participate in testing, evaluating, and implementing new technology solutions.

• Assist in various IT and company-wide projects.

• Gain experience in educating and providing technical guidance to employees.

Required Skills & Qualifications:

• Strong people and social skills and exhibits confidence and emotional intelligence.

• Attention to detail and excellent communication skills, both verbal and written.

• Passion for technology and a desire to learn.

• Familiarity with Microsoft 365 products, including Windows 10 & 11 and Office 365.

• Comfortable working with iOS and Android platforms for mobile devices.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or comparable certifications, experience, or other education)

Preferred Skills & Qualifications:

• Solutions oriented thinking

• Organized, prepared, and thorough

• Familiarity with IT ticketing systems (we use ServiceNow).

• Interest in supporting manufacturing environments.

• Eagerness to gain experience with servers and SQL.

• Knowledge of Azure or other cloud computing platforms.

• Comfortable with video conference technology platforms (Microsoft Teams preferred)

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.

Location: This position will work on-site 5 days per week at our Oconee, SC office.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.