Client Services Training Specialist

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary This position has the primary responsibility elevating our team's performance and ensuring seamless client support through comprehensive training initiatives. The Training Coordinator will be responsible for designing and implementing effective onboarding programs for new hires, continuously updating and maintaining our standard operating procedures (SOPs), developing engaging training materials. This position will also or ganize both in-person and online training events to foster team collaboration and knowledge sharing.

Key Accountabilities

• Design and implement comprehensive onboarding programs for new hires in the Client Services team
• Develop and deliver both in-person and online training events to highlight key processes and procedures
• Create engaging training materials including PowerPoint presentations, flashcards, surveys, and webinars
• Regularly review and update Standard Operating Procedures (SOPs) to reflect current best practices, ensure the team is familiar and adhere to them
• Maintain accurate and up-to-date training
• Work with the Transformation department to ensure updated training on new technologies and processes.
• Other duties/projects as assigned.

Networking/Key relationships

• Client Services
• Corporate Training
• Commercial Operations
• Finance
• Logistics and Planning
• HR
• IT

Minimum Knowledge & Experience required for the position:

• Bachelor's degree in Training and Development, Human Resources, or a related field
• Minimum of 3 years of work experience in training coordinator role, preferably in the healthcare or diagnostics industry
• Proficiency in creating engaging training content using various multimedia tools
• Excellent communication and presentation skills
• Proficient in Microsoft Office Suite, particularly PowerPoint and Excel, knowledge of SAP preferred
• Familiarity with the context of In-Vitro Diagnostics/ Medical Devices regulations

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Demonstrated ability of interpersonal skills to building rapport with trainees and collaborating effectively with different departments
• Confident with public speaking
• Strong organizational abilities to schedule and prioritize multiple sessions and tasks
• Analytical skills to evaluate training outcomes and participant feedback
• Flexibility to adapting quickly to changes in regulatory requirements and company needs or technologies

Travel requirements: 5%-10%

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com