Quality Assurance Specialist

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1^, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

We have an immediate opening for an energetic; Quality Assurance Specialist!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next!

What is in it for you?

• Competitive total compensation package
• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• 401(k) company match and 100% vested on day 1
• Discounted MetroNet service in our serviceable area
• Company-paid logo attire/uniform
• Company vehicle and fuel card
• Cell phone allowance
• Opportunities for advancement

Job Summary:

The Quality Assurance Specialist will perform quality control inspections and repairs on residential, commercial, and enterprise customer premises pertaining to workmanship of in-house & contract partners to ensure compliance with quality & safety guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA & FCC & following procedures as outlined in the MetroNet Training Manual, NEC, NESC, Safety Manuals & Employee Handbook). The Quality Assurance Specialist assess the work performed in accordance to all MetroNet technical specifications. This role will document findings, corrections, and report information in accordance with policy & procedures.

What you will be doing:

• Perform contract partner evaluations to ensure individuals have knowledge and tools to perform work in a safe and proficient matter.
• Complete all safety and QC related paperwork, data entry, and reporting processes.
• Coach and evaluate contract partner staff as needed as part of a continuous improvement process.
• Perform local safety inspections on site as needed. Adhere to and set the example for all safety policies.
• Assist supervisor in following up on unacceptable workmanship to ensure work is completed to
• satisfactory levels.
• Promote quality and safety for both MetroNet and contract partners. Make continuous recommendations and suggestions for additional quality improvement and installation efficiencies.
• Recognize & escalate to a market supervisor or manager on any workmanship or service problems or other observed factors that could impact the ongoing relationship between METRONET and customers or other Utility Companies.
• Travel to other cities and states for extended periods of time as required.

What You Need For This Position:

• Experience with network designs maps and drawings.
• Previous experience inspecting and repairing aerial and underground fiber drop system.
• Motivated to influence others and facilitate change to resolve quality issue.
• Ability to climb and operate extension ladder (approx. 32 ft high & 90 pounds) and other duties assigned.
• Ability to differentiate between different sizes & colors of wires.
• Ability to make cable connections in tight spaces by bending, reaching, twisting.
• Previous experience using hand tools and test equipment.
• Ability to walk over all types of terrain in all kinds of weather while carrying tools & equipment, including ladders & fully loaded tool belts.
• Ability to safely use weight-bearing equipment (safety harness & ladders) within the maximum weight limitations of that equipment.
• Ability to perform job from high places (i.e. poles & roofs).
• Ability to work with small components and wires to make cable connections.
• Ability to travel to/from assigned locations, and markets. This job consists of some travel for extended periods of time out of town and to other states or regions as required.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Experience working with complex structure cabling, including multi and single count fibers, CAT 5/6 cabling.
• Experience interacting with residential and commercial customers in a professional manner.
• Perform additional tasks as required.

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

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