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Service Desk Analyst

Aspen Technology, Inc.
vision insurance, paid time off

4101 Arrowhead Drive (Show on map)
Mar 15, 2025
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The RoleOur Information Technology department is looking to hire a talented and bright Enterprise IT Service Desk Analyst to join our team. This role will be responsible for managing Hardware and Software related issues for our Internal Employees. We are looking for a candidate that will effectively collaborate and communicate with peers in a global enterprise environment. This person will also have the opportunity to work on projects and initiate change to optimize our processes. This position is based in Medina, Minnesota with a hybrid work schedule consisting of 3 days in-office and 2 days remote. Your Impact Handling of a wide variety of technical support tasks, including desktop and laptop deployment, configuration, software installation, troubleshooting and hardware diagnosis, repair and maintenance. Deployment of standardized operating system images, configuration and installation of software, distribution and tracking of all new and redeployed IT assets. New employee onboarding and IT orientation. Research and resolution of desktop support issues. Tracking, monitoring and documentation of issues to ensure timely resolution, reporting and history keeping. Effective communication with other support team members and ability to express ideas effectively in order to make informed decisions and foster collaboration. Documentation for support methods, change management, and project implementation. Administration and maintenance of hardware and software inventory database. Administration of incident queue to include ticket assignment and escalation. What You'll Need 1-2+ years helpdesk/desktop support in an enterprise environment. Expertise with Windows 10 in an enterprise Active Directory domain environment. Strong analytical and problem-solving acumen. Effective organizational, time management and multi-tasking skills. Effective communication and customer service skills. IT certifications desired such as MCSA, MCSE and A+. Experience with LAN/WAN TCP/IP networking. Experience with cloud-based services such as Office 365. Experience with mobile devices such as smartphones and tablets. Experience with printers and VOIP phone systems. Experience identifying, handling and removing malicious software. Must be a self-starter and work autonomously and with peers to provide high-level customer satisfaction. Ability to provide solutions for issues that may not be documented and an ability to think outside the box and creatively solve problems. #LI-DW1 The salary range for this role is $58,200.00 - $72,800.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.