Business Applications Analyst

Are you a seasoned professional with a passion for optimizing business application systems?

Join our dynamic team as an Application Analyst II, where you'll collaborate with cross-functional teams to ensure smooth operations and peak performance of critical systems like QGenda, Healthstream, credentialing, MedHub, RL Solutions, Contracts Portal, Policy Portal, and UKG.

• Analyze system requirements and configure applications to support advanced workflows.
• Provide top-notch support to users, ensuring maximum efficiency.
• Lead testing and coordinate new application releases.
• Investigate and resolve complex application issues.
• Drive system upgrades and enhancements, ensuring continuous improvement.
• Maintain UKG and generate custom reports.

Minimum Education

• Bachelor's Degree (Required)
• Or Relevant experience in integration architecture beyond the minimum required work experience may substitute for the educational requirement on a 1-1 ratio i.e. one year of relevant work experience equals one year of required education.

Minimum Work Experience

• 3 years experience in application support and Enterprise solutions. (Required)

Required Skills/Knowledge

• Duties and tasks are standard with some variation.
• Completes own role largely independently within defined policies and procedures.
• Solid understanding of healthcare and revenue cycle workflows.
• Proficiency in healthcare application modules and tools.
• Experience in system configuration and customization.
• Strong problem-solving and critical-thinking skills.
• A seasoned professional with strong leadership skills, capable of guiding cross-functional teams and setting the architectural direction.
• An innovator who can analyze complex requirements and design solutions to meet specific healthcare and revenue cycle workflow needs.
• Proficient in healthcare application modules and tools, driving system configuration and customization efforts.
• Highly dependable, displaying a strong sense of accountability and delivering high-quality results within tight timelines.
• An effective communicator, adept at fostering collaboration and effectively presenting findings to stakeholders.

Functional Accountabilities

• Provide support to Children's National users of Enterprise Applications and ensure maximum efficiency in the use of those applications.
• Respond to requests for support by users.
• Test and coordinate testing of new releases of Applications.
• Log defects against applications and follow up with IT colleagues and vendors
• Monitor future applications releases from vendors.
• Train informatics on features of applications, sometimes participating in end-user training.
• Maintain applications responsibilities based on work group of user.
• Act as reporting resource.
• Analyze user requirements and design solutions using applications.
• Configure and customize applications to meet specific workflow needs.
• Collaborate with end-users, stakeholders, and vendors to gather feedback and identify areas for improvement.
• Investigate and troubleshoot complex application issues, providing timely resolutions.
• Assist in the planning and execution of system upgrades and enhancements.
• Participate in data analysis and reporting for performance optimization.