Service Manager

To be considered for this position, please complete the Culture Index survey by copying and pasting the following link into your web browser: https://go.cultureindex.com/p/jRzCqHjSXYea

Job Title: Service Manager - Lead a High-Energy Team & Drive Success

Location: MSHS, 3005 SW 3rd Ave., Fort Lauderdale, FL
Compensation: $115,000 - $130,000 yearly, based on experience and skills, plus annual incentive bonus.
Travel Expectations: Up to 50%
Direct Reports: Minimum of 25 employees

About Us: At MSHS and Pacific Power Group, our mission is to sustain the momentum that drives the world forward. As leaders in the marine engine and backup power generation industries, we provide essential maintenance, repair, and overhaul services. Our skilled team of field service technicians, engineers, and workshop professionals play a critical role in industries that impact the global supply chain, military and defense, first responders, and more. We're seeking a Service Manager who is passionate about leading a dedicated team, ensuring safety, driving growth, and delivering exceptional service. Join us and be part of a team that makes a real difference in the world!

Key Responsibilities:

• Lead and manage a team of technicians, ensuring safe, efficient, and professional maintenance and repair processes.
• Oversee work schedules and ensure technicians' skillsets align with the work being performed.
• Assist in coordinating training to foster ongoing development and growth for your team.
• Provide coaching, feedback, and performance reviews to enhance technician development.
• Maintain a positive work environment, addressing conflict and promoting a strong team culture.
• Ensure timely, efficient, and on-budget completion of maintenance and repairs.
• Supervise and manage on-call schedules to meet customer response requirements.
• Serve as the first point of contact for technicians requiring assistance, escalating technical issues as necessary.
• Monitor the status of open repairs, ensuring timely invoicing and completion.
• Work towards branch goals and key performance indicators (KPIs).
• Collaborate with sales teams to ensure efficient execution of sales opportunities.
• Address escalated customer issues and ensure customer satisfaction.
• Provide progress reports to improve service team performance and satisfaction.
• Support the service team during emergency situations in the field.
• Build strong relationships with customers, vendors, and manufacturing partners.

#INDMSHS

Knowledge, Skills, and Abilities:

• Knowledge of generators, diesel and gaseous engines, controls, and systems.
• Strong communication and general office skills (MS Office, emails, typing, etc.).
• Strong customer service and technical skills related to the service and distribution industry.
• Understanding of applicable codes, compliance, and regulatory standards.
• Strong critical thinking and problem-solving skills, with the ability to manage complex service issues to a successful outcome.

Experience/Education Requirements:

• High school diploma or general education degree (GED).
• 5+ years of experience in service department operations.
• 3 to 5 years' experience supervising Technicians (preferred).
• Technical associate or bachelor's degree and/or technical background experience (preferred).
• Bilingual (Spanish) (preferred).

Key Performance Indicators:

• Safety
• Technician Development & Retention
• Revenue Goals, Labor Sales & Margin
• Customer Satisfaction

Other Requirements:

• Flexibility to work irregular hours and respond to after-hours emergency calls as needed.
• Travel to customer locations and other facilities as required.

Work Environment & Physical Demands:

• Ability to lift up to 50 pounds.
• Ability to stand for long periods and work in cramped or uncomfortable positions, including kneeling and stooping.
• Preparedness to twist, turn, and work outdoors in various weather conditions.
• Travel to worksites and customer locations as needed.

Benefits Include:

• Medical, Dental, Vision
• Highly Competitive PTO Accrual
• 10 Paid Holidays
• Life Insurance, AD&D
• Short/Long-Term Disability
• 401K with Company Match
• Pet Insurance
• Optional Supplemental Insurances
• Legal Assistance for Identity Theft
• Health Advocate
• Tuition Assistance
• Maternity and Paternity Leave
• Adoption Aid
• Referral Bonuses
• And more!

All offers of employment are contingent upon the successful completion of a background check and drug screening.

MSHS Inc & Pacific Power Group, LLC shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a).

MSHS Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.

MSHS Inc & Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.

MSHS Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as 'protected veteran(s)') in regard to any position for which the employee or applicant for employment is qualified.

MSHS Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.

'EEO/AA Employer/Vet/Disabled'