911 Emergency Communications Manager

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Atlanta, GA

Lead 911/Campus Operations Center, including management of associated public safety systems and 911 Operations Center staff. Provide strategic planning and guidance to Police Command Staff with regard to communications support and systems integration. Responsible for managing the operations of the Computer Aided Dispatch (CAD) system, Records Management System (RMS), 911 System, Radio System, and other associated systems as directed. Additionally, the Emergency Communications Manager serves as the GCIC Terminal Agency Coordinator (TAC) for the department and is responsible for managing the training requirements, validations, and certifications required by GCIC. The Emergency Communications Manager is responsible for ensuring a quality assurance and training program are established and maintained for the 911 Operations Center. Responsible for setting employee goals, assessing employee performance and providing feedback, and making pay recommendations.This position will interact on a consistent basis with: Police Command Staff, police personnel, building personnel, various campus units, first responders and specialized units. This position typically will advise and counsel: Police Command Staff and police personnel. This position will supervise: emergency communications staff.

Job Duty 1 -
Direct the operation of the 911/Campus Operations Center. Develop short term/long term goals and objectives. Implement policies and procedures.

Job Duty 2 -
Establish and manage the scheduling of personnel to meet the needs of the Institute and Police Department. Establish and maintain methods for call taking and dispatching evaluation and quality control.

Job Duty 3 -
Regularly coordinate with GTPD Patrol and Special Events on any specific plans of action, special event planning or other requests for irregular operations.

Job Duty 4 -
Regularly conduct drills and exercises in coordination with Emergency Management staff to ensure personnel are prepared for a variety of situations.

Job Duty 5 -
Manage institutional trunked 8 MHz radio system, computer aided dispatch (CAD) system, the 911 PSAP system, and manage the use of GTPD video surveillance system within the 911 Communications Center.

Job Duty 6 -
Coordinate with GTPD staff on the integration of new and existing technology within the 911 Communications Center. Coordinate with department, campus and vendor resources for system support.

Job Duty 7 -
Conduct monthly reporting and analysis for all systems including calls for service, call taking statistics, and other metrics that quantify the workload of the department.

Job Duty 8 -
Responsible for staff development and training, performance management, and employee relations.

Job Duty 9 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Other Required Qualifications
Georgia Police Officer Standards & Training (POST) Communications Officer Certification, GCIC Terminal Agency Coordinator (TAC), Communications Training Officer (CTO)The Emergency Communications Assistant Manager is responsible for managing the center in the 24-hour operation.

Required Experience
Six to eight years of job related experience

Additional Preferred Qualifications
Experience using video surveillance system in a public safety setting. Experience managing multiple agency use of a trunked radio system.

Offer Range: $72,7283 - $85,000 Depending on Experience

SKILLS
Must have experience managing the systems and staff of a 911 emergency communications center, including management of a computer aided dispatch (CAD) system, records management system, 911 PSAP system, and 800 MHz trunked radio system. Lead the strategic integration and development of new public safety systems and technology. Make purchase recommendations to senior leadership on public safety technology. Experience managing and coordinating the GCIC (or similar) entries and returns for a police department.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening