Customer Care Representative I

Spectraforce Technologies
United States, Florida, Tampa
201 N Westshore Blvd (Show on map)
Feb 15, 2025
Job Title: Client Services - Customer Care Representative I Work Location: FL_GSQ_4151C E Fowler Avenue, Tampa FL 33617 Duration: 12 Month Shift:Between hours of 9a-9pm ET Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Duties and Responsibilities Supports assigned client groups performing routine complexity health related customer excellence activities. Typically makes routine outbound, health related customer calls following set scripts, procedures. Maintains complete customerpatient confidentiality for all health, personal and other customer information. Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. Supports all client groups based on business needs. Job Qualifications Work Experience, Physical Mental Requirements, Knowledge, SkillsRequired Work Experience: 1year related customer service excellence experience. Preferred Work Experience: Health care and laboratory related experience. Experience delivering customer service excellence and achieving productivityaccuracyquality standards. Physical and Mental Requirements: Consistent exceptional customer service, accuracy and quality focus required.Knowledge: Prefer good digital skills computer Outlook Excel, phone systems, chat, automation, and AI. Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital Position is offered by a no fee agency.