Administrative Support Specialist

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position will comply with bank and investor guidelines with portfolio and investor mortgage loans, conducting required functions for administrative and property preservation management.

Essential Responsibilities:

• Executes invoicing/accounts payable functions as related to department workflow:
  • Reviews and processes invoices from 3rd party vendors
  • Maintains accounting software records with accurate data
  • Collaborates with Accounts Payable to ensure proper payments to vendors
  • Reconciles all general ledgers associated with the department's workflow
  • Collaborates with Loan Operations for Payoff processing
  • Collaborates with Business Information Services to maintain integrity of writing, maintaining, and running system-based reports.
  • Provides assistance to borrowers and vendors as related to protective advance fees
  • Establish and maintain department files and records
• Collaborates with:
  • All CRES staff to ensure borrowers are properly addressed regarding entire workflow of protective advance fees
  • Property Preservation Team to ensure vendors and borrowers are properly addressed regarding entire workflow of protective advance fees
  • Investors as applicable for secondary market accounts, specifically delinquency and quality control reporting
• Prepares and mails notifications to delinquent borrowers per investor, guarantor, insurer, and/or bank guidelines, as well as mailing notifications supporting the administrative section.
• Performs all collection and servicing staff duties as needed
• Other duties as assigned
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner

Ancillary Duties:

As an integral member of the Consumer Real Estate Servicing Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Bank in achieving their annual goals.

Education, Training and Requirments:

• High School Diploma or GED Required
• A.A. or A.S. degree with business field of study strongly preferred
• All applicants must be 18 years of age or older

Skills:

• Proficient reading, writing, and grammar skills
• Excellent mathematical skills
• Thorough knowledge of Excel
• Proficient communicative skills
• Highly organized; results driven with competency to meet demands of proficiency, effectiveness, and efficiency
• Demonstrate ability to analyze data from reports/workbooks
• Must be collaborative, have the ability to adapt and reprioritize, and have an independently objective mindset
• Must be able to consistently demonstrate the Company's core values: integrity, teamwork, excellence and humility

Experience:

• Minimum of two years with collections, foreclosure, bankruptcy, finance, accounting, legal, or real estate fields preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

Hours: Monday - Friday 8:00-4:30; overtime including holidays and weekends may be required

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.