Sr. Manager, Group Product Management

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Product Management supports our fast-moving Stores team, bringing a high-energy approach to developing customer-centric user experiences and features to grow our customer base, drive user engagement, and improve overall site experience. In this role, the individual operates as a senior product leader and drives strategy while simultaneously executing on said strategy. They define and execute both the short and long-term strategy and vision for a product area.

Operating in an agile environment with a focus on continuous improvement, ideas and feedback are encouraged. The Senior Manager is expected to make decisions and contribute in a meaningful and impactful way. Their customer-centric thinking creates memorable, loyalty-building experiences for every Macy's customer and opens up new possibilities for their career.

What You Will Do

• Define and execute both short and long-term strategies and visions for a product area.
• Assume responsibility for enterprise or complex initiatives, typically leading larger pods with multi-pod dependencies.
• Collaborate with pods, partners, and stakeholders to lead complex cross-functional projects with multiple layers of dependencies.
• Engage executive audiences through presentations and discussions, fostering meaningful and productive dialogue.
• Drive end-to-end discovery using a variety of techniques to define a multi-year roadmap.
• Establish trust among colleagues and build a successful followership around common goals.
• Partner with engineering to optimize development cycles and drive technical requirements.
• Act as a thought partner to the analytics team and collaborate closely.
• Structure and expertly interpret test results.
• Maintain a strong backlog of groomed, insight-driven user stories.
• Provide timely and constructive feedback and guidance to team members and cross-functional partners, challenging as appropriate.
• Keep leaders updated on progress, roadblocks, and potential solutions.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Actively mentor more junior-level colleagues on a range of product skills.

Skills You Will Need

Strategic Thinking: Ability to define and execute both short and long-term strategies and visions for a product area, aligning with overarching business goals and market trends.

Leadership: Capability to assume responsibility for enterprise or complex initiatives, leading larger pods with multi-pod dependencies, while building successful followership and trust among colleagues.

Collaboration: Strong collaboration skills to work with pods, partners, and stakeholders, leading complex cross-functional projects with multiple layers of dependencies, fostering meaningful dialogue and alignment.

Communication: Masterful communicator who can engage executive audiences through presentations and discussions, influencing decisions and driving outcomes at multiple levels.

Technical Acumen: Full understanding of technical concepts and development cycles, partnering effectively with engineering to optimize development cycles and drive technical requirements. Expertise in Microsoft Office Suite for effective communication, documentation, and analysis.

Customer Focus: Customer-centric mindset with a deep interest in both retail commerce and user experience, distinguishing between store and ecommerce business drivers, to create memorable, loyalty-building experiences.

Problem-Solving: Naturally curious with a strong desire to understand root causes and solve problems, using critical thinking skills and data analytics to inform decision-making.

Continuous Improvement: Eager to learn about industry trends, emerging technologies, and new methodologies, operating in a continuous improvement manner to drive innovation and excellence.

Mentorship and Coaching: Willingness to actively mentor more junior-level colleagues, share knowledge freely, and contribute to the growth and development of the team.

Organizational Skills: Strong attention-to-detail, effective time management, and organizational skills to maintain a strong backlog of groomed, insight-driven user stories and keep leaders updated on progress and potential solutions.

Results-Driven: Self-motivated and results-driven individual who thrives in a high-energy, fast-paced, collaborative, outcome-oriented environment, energized by challenges and always seeking ways to improve.

Stakeholder Engagement: Act as the main point of contact for the product, managing expectations and keeping stakeholders informed of progress and changes. Build strong relationships with key stakeholders to ensure alignment and support for product initiatives, adoption and feedback.

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• 9+ years of overall work experience with at least 5 years specific product management experience, preferably within an agile framework; experience operating in a retail environment is a plus.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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