Information Coordinator

Massachusetts Eye and Ear Infirmary - MEI
United States, Massachusetts, Boston
243-245 Charles Street (Show on map)
Feb 14, 2025
Operates multiple-call telephone and directs calls to appropriate person or department. Understands the business in order to assist callers. Greets patients, visitors, vendors and other visitors. Ensures that visitors are properly badged and escorted to the correct office. Maintains pertinent telephone and visitor records. Performs routine clerical tasks such as light typing or related duties. Does this position require Patient Care? No Essential Functions -Responsible for greeting and welcoming guests and visitors within an inpatient or outpatient facility. -Provides current information about the location of patients. -Answers and transfers phone calls to appropriate patient rooms and departments. -Assist with taxi and parking services. -Assist with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensuring health protocols are followed by visitors. -May also act as a concierge or greeter or information associate. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials N/A Experience receptionist experience 0-1 year preferred Knowledge, Skills and Abilities Computer skills Microsoft Office. Strong follow up and resolution. Ability to prioritize and manage multiple tasks. Strong patient/customer service skills. Ability to learn new software systems and technology skills. Adjusting actions in relation to others' actions. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.