Account Manager

Job Title: Account Manager

Location: New York or Jersey City (Hybrid Working Model)

Application Deadline: February 28, 2025

About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit http://group.springernature.com/ and follow @SpringerNature / @SpringerNatureGroup

About the Role

The Account Manager role is a great introduction to STM (Science, Technology and Medicine) Licensing sales. The Account Manager will have the opportunity to collaborate with senior members of the Corporate Markets team in order to gain industry insights and develop an analytical approach to account management. In working closely with other members of the Corporate Markets team, the Account Manager will develop skills to understand the needs of customers and create the most relevant product offerings for those customers. The ideal candidate will have a strong interest in developing an existing client base by providing data-driven, customer-centric support.

Responsibilities:

• Drive sales growth by expanding the portfolio of products within an identified territory in the corporate market. Negotiate and close business with a customer-centric focus

• Foster long-standing customer relationships through a high level of interaction including site visits/conferences/presentations/telephone/email.

• Produce sales/business reports and maintain a healthy sales pipeline.

• Responsible for identifying and capitalizing on expansion opportunities within existing accounts.

• Demonstrate competence and knowledge of Springer Nature products and platforms and maintain awareness of current global technology and information industry trends as well as competitive and market intelligence.

• Provide presentations that effectively communicate the value of Springer Nature products.

• Understand client needs and requirements to uncover additional opportunities for potential growth in organic revenue.

• Further develop existing client relationships to broaden the footprint of Springer Nature products within existing accounts.

• Serve as an industry expert; including communicating relevant industry trends and best practices to clients that ultimately create demand for Springer Nature products.

• Establish and build strong working relationships with internal Springer Nature departments and team members to ensure the successful delivery of services to our customers.

• Stay abreast of industry trends and actively participate in the library/scholarly community. Performs other related duties as required.

Experience, Skills & Qualifications:

• Bachelor's degree

• Related experience in customer service, sales or communications roles

• Publishing sales experience in the Corporate library sector preferred

• Previous experience in the Scientific, Technical, and Medical (STM) publishing market and knowledge of journal and multi-site licensing preferred

• Strong project management skills

• Self-motivated and willing to continuously improve client relationship management through pursuit of customer-service excellence

• Ability to drive new sales and establish business relationships within existing corporate accounts using data analysis

• Proven ability to understand and effectively communicate with multiple functional groups

• Experience presenting to groups of peers, management and clients strongly preferred

• Detail-oriented with strong organizational and time management skills

• Experience using databases, MS Word, Excel, PowerPoint and Outlook required

• Experience utilizing CRM systems to track account activity and territory progress.

• Ability to travel extensively both domestically and internationally - average 50%

Application Deadline: February 28, 2025

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision

• 401(k) with company match and contribution

• Hybrid office working policy, Summer Hours, and paid time off

• Flexible Spending and Commuter programs

• Multiple Life insurance options

• Disability coverage

• Tuition Assistance

• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance

• Employee Assistance Program

• Family friendly benefits and a variety of employee discounts

• An array of Employee Social Networks

US Annualized Base Salary: $75,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following poster: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work HERE.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit our career page HERE.

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