Medical Office Receptionist - Southeast Lincoln Family Medicine

GENERAL SUMMARY:

Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.

3. *Presents a professional image and communicates effectively in person and via telephone or email.

4. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.

5. *Accurately enter patient's demographics, including financial details, into the computer.

6. *Collects applicable co-pays from patients; electronically posts payment to patient's account.

7. Balances cash drawer.

8. *Scans/files patient information into medical record.

9. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.

10. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception or office experience preferred.