Technical Services Associate I

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About Us

The Georgia Institute of Technology is a top-ranked, public research university established by the State of Georgia in 1885 and committed to developing leaders who advance technology and improve the human condition. It is in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its excellent students, faculty, and staff, collaborations, and technology resources, and its commitment to diversity, equity, and inclusion.

The Georgia Tech Library is a member of the University System of Georgia library consortia, Atlanta Regional Council for Higher Education (ARCHE), the Association of Research Libraries (ARL), and the Association of Southeastern Research Libraries (ASERL). The library is committed to diversity, equity, and inclusion. Our deeply engaged Library Diversity Council leads our efforts to ensure and maintain a positive work environment where everyone can thrive. To support this environment, the Georgia Tech Library uses a blind-recruitment process that removes candidates' identifying information during the initial screening and focuses upon skills and qualifications to reduce bias in the hiring process. The Georgia Tech Library team works to fulfill the mission and vision of Georgia Tech and is committed to supporting the Institutes Strategic Plan.

Technical Services

Technical Services manages the lifecycle of library resources from acquisition through access. The team handles acquisitions, cataloging, e-resource management, course reserves, and resource sharing workflows that make the library's collections discoverable, accessible, and affordable to the Georgia Tech community. Working collaboratively across library units, Technical Services manages library resource metadata, ensures seamless access to resources, and develops efficient workflows to support the library's mission. The department emphasizes collaboration, customer service, and innovation in meeting the evolving needs of our academic community.

Provides access to materials that are critical to the teaching, learning, and research mission of the university. Responsible for the day-to-day processing of digital and physical material requests. Provides access and technical services support to GT library patrons, including cataloging, acquisitions, course reserves, and resource sharing. Individual responsibilities will vary. This position will interact on a regular basis with: faculty, students, staff, unit management, vendors. This position typically will advise and counsel: faculty, students, unit staff. This position will supervise: N/A

Job Duty 1 - Provide a wide array of access and technical services for the Library. The duties to follow cover the key responsibilities for the department as a whole; individual responsibilities will vary.
Job Duty 2 - Process physical items into collection. Copy catalog library material of various formats following existing national standards and local practices. Update library metadata such as bibliographic, item, and holding records in the integrated library system.
Job Duty 3 - Receive and process serial issues. Receive, check-in, and reconcile materials received against purchasing records. Input invoices.
Job Duty 4 - Manage Course Reserve requests for various formats from faculty. Review titles on Reserve at semester end to determine appropriate removals. Maintain compliance with copyright regulations and licensing agreements.

Job Duty 5 - Process interlibrary lending and borrowing requests using advanced resource sharing techniques.
Job Duty 6 - Search and download articles from library online databases for document delivery. Maintain compliance with copyright regulations and licensing agreements.
Job Duty 7 - Answer questions/resolve issues from library patrons. Use a variety of library-specific software programs to process requests, switching between multiple systems.
Job Duty 8 - Participate in a variety of library projects and initiatives.
Job Duty 9 - Engage in learning opportunities with other Library areas to gain a broader knowledge of the services the organization provides.
Job Duty 10 - Perform other related duties as assigned.

Educational Requirements
Technical Diploma, Associate's degree, or two years college work or equivalent combination of education and experience

Required Experience
Two to four job related experience

Preferred Educational Qualifications
Bachelor's Degree

Preferred Experience
Four to five years job related experience

• Job Grade: A6
• Location: Atlanta, GA
• Pay Range: $41,000-$47,000
• Hybrid position with up to two days per week worked remotely.

SKILLS
Specialized skills required: knowledge of library principles, practices, and terminology; ability to search library bibliographic databases and interpret findings; intermediate knowledge of office related computer applications; ability to work independently, collaboratively and in teams within the Library; maintain professional customer relations; strong written and verbal communication skills; maintain concentration on detailed information over an extended period of time; ability to effectively switch tasks; and, the capability to independently learn new technologies and their applications in libraries.

Specialized skills preferred: Working knowledge of OCLC interfaces and software; experience using Alma/Primo; familiarity with ILL and circulation workflows, policies and procedures; and library experience working in technical services.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening