Senior Operations Analyst

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We're looking for an Operations Senior Analyst to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Business Integration is an integral part of the Worldpay Global Disputes Team. We are the eyes, ears, and voice for the Operational Teams. Managing our complex Dispute Platforms and their associated initiatives, resolving and implementing effective solutions to issues and generally making sure that the Teams are ready to support both our internal and external customers, delivering the high level of service expected from Worldpay. You will be joining a friendly, highly motivated, driven team who strive to exceed daily.

What you'll own

You will be responsible for a combination of Project/Change and Defect/Incident Management responsibilities, supporting the multiplex of Dispute Platforms and their associated teams, whether that be Operational, Development and/or Product, or wider.

Responsibilities are varied, they will include:

• Support Business Integration Leader and colleagues with all major change delivery projects, conversions and system implementations for Global Disputes.

• Co-ordinate and drive ongoing projects in terms of working with key stakeholders and partners.Lead key project meetings and ensure necessary governance and cadence.

• Develop business requirements and working with partners and team to create solutions to successfully deliver change initiatives.

• Review project intakes and demand requests affecting Global Disputes working closely with Operational Readiness

• Undertake full User Acceptance Testing, First Occurrence Validation and Live Proving and take responsibility for business sign-off.

• Undertake / co-ordinate Impact Assessments in terms of operational, systems, resource and customers.

• Support business check-out and software code drop installations - 24/7 requirement.

• Support Global Disputes operations through live implementation working closely with key staff and operational management.

• Work with development teams on feature and user story definitions, participate in sprint demos/walk-throughs.

• Support content creation and updates for operational SOP's /document changes to existing processes

• Defect management/classification.

• Research and resolve user problems as well as issues and problems with software systems, production processing and production environments.

• Co-ordinate internal and external communications with business partners

• Subject matter support for Ops leadership and teams

What you bring:

• Strong passion for service delivery and one team ethic, demonstrated through a flexible attitude to accomplishing our goals.

• A delivery focused approach, which can adapt to a changing landscape and requirements.

• The ability to act, think and understand quickly, bolstered by a proactive perspective to meeting individual and team objectives.

• Ability to support platform releases late evening/early mornings/weekends.

• Excellent communication skills, both verbally and in writing

• Ability to establish and maintain effective working relationships, both internal and where needed external.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.