Analyst - Credit Portfolio Analysis & Benchmarking (REMOTE)

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Credit Portfolio Analysis and Benchmarking supports the Credit management team, acquiring industry information, developing models and analyzing data, benchmarking, and presenting results related to the organization's credit portfolio. This role includes support for the benchmarking and alignment of credit card and customer loyalty programs with publicly available macroeconomic and competitor KPIs. The manager applies a strong analytical background, expertise in the use of appropriate tools, and maintains a customer-centric mindset to drive business insights, strategic growth initiatives, and marketing activities in a fast-paced retail environment.

What You Will Do

Credit Portfolio Benchmarking

• Track and analyze economic data produced by governmental and industry sources for both macroeconomic and credit card specific KPIs.
• Track and analyze results from card issuers, merchants card portfolios, and other industry participants. Benchmark the results against Macy's credit portfolio and related loyalty program features
• Create proformas and postmortem result analysis.
• Work with finance, risk management, and data analytics teams to retrieve necessary data from Macy's systems as well as other systems and sources.
• Oversee, track, and lead growth related projects
• Track and report on past, current, and future credit and loyalty related growth projects and strategies.
• Develop high quality presentations that accurately communicate insights and results to executive management.
• Partner with cross-functional teams, including marketing, operations, customer service, and finance, to drive continuous improvements and growth.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Monitor and assess the effectiveness of current policies and processes, providing recommendations for improvements as needed. Benchmark against industry KPI.

Skills You Will Need

Analytical Expertise: Advanced quantitative skills with proficiency in tools like Tableau, Power BI, and Excel.

Presentation Expertise: Advanced skills with presentation creation using tools like PowerPoint, photoshop, and others.

Credit Portfolio: Understanding of credit products, risk principles, and the consumer lending industry.

Communication: Exceptional skills in presenting insights and actionable recommendations to stakeholders.

Strategic Vision: Ability to align credit and loyalty strategies with broader organizational objectives.

Project Management: Ability to track, monitor, and report on multiple projects with the objective of ensuring on-time and on-budget results.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• 5+ years of experience in credit portfolio management, financial reporting, or loyalty program analytics, preferably in the retail industry.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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