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Implementation & Adoption Spec - Cadence

Henry Ford Health System
United States, Michigan, Detroit
Mar 11, 2025
GENERAL SUMMARY: The Implementation and Adoption Specialist is responsible for participating in implementation, testing, training, documentation and support of clinical and business electronic health record systems. Under the direction of leadership personnel, they work with customers to adopt and utilize IT applications in an efficient manner. PRINCIPLE DUTIES AND RESPONSIBILITIES: Work with diverse groups to fully utilize clinical/business applications and corresponding reporting systems within the ambulatory setting. Provide at the elbow support for system software. Teach end users both individually and in a classroom setting. Coordinate with both internal and external resources for timely problem resolution. Update and maintain documentation related to educational curriculum, workflow best practices, and data standardization. Participates on an on-call rotation that extends to off-shift hours. Build skills with clinical/business applications. Assists in implementations to include current/future workflow assessment, collection of data and provision of go-live support. Understands and adheres to Henry Ford Health's compliance standards as they appear in Henry Ford's Corporate Compliance Plan, Code of Conduct, Conflict of Interest Policy and any policies or procedures that pertain to specific job duties or departmental operations. Keeps abreast of all pertinent federal, state and Henry Ford regulations, laws and policies as they presently exist and as they change or are modified. Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs. EDUCATION/EXPERIENCE REQUIRED: Associate degree or 2 years of college experience, OR more than 4 years of experience in a physician practice, clinical setting or medical billing environment may be considered in lieu of college. One (1) year of professional experience in Information Technology, or in a medical office setting, or medical billing required. CERTIFICATIONS/LICENSURES REQUIRED: Credentialing in Epic is required within six months of hire. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below: - Communication - Ownership - Understanding - Motivation - Sensitivity - Excellence - Teamwork - Respect Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities: - Be self-directed - Be flexible and committed to the team concept - Demonstrate teamwork, initiative and willingness to learn - Be open to new learning experiences - Accepts and respects diversity without judgment - Demonstrates customer service values PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Additional Information Organization: Corporate Services Department: Ascension Helios_Community Con Shift: Day Job Union Code: Not Applicable