Reservations Consultant

Vaco
$18.00 / hr
United States, Florida, Orlando
Mar 04, 2025
Job Posting: Reservations Consultant, Global Rental Operations Job Summary: The Reservations Consultant, Global Rental Operations is responsible for addressing and resolving rental guest resort stay concerns promptly and accurately. This role includes identifying root causes, providing education, and evaluating compensation when necessary. Additionally, the position involves managing crisis situations and guest relocations due to natural disasters, renovations, system issues, and resort evacuations. The Reservations Consultant works closely with the yield, inventory management, and resort teams to ensure smooth transitions for reservation changes. Key Qualifications: Availability for Training: Must be available to attend 2 weeks of in-person training in Orlando, FL. Work Schedule: Once training is complete, the position is home-based with flexible scheduling. Must be available to work any shift Monday through Sunday between 8 AM - 9 PM, including holidays. Experience: Requires at least two (2) years of customer service or timeshare operations experience. Required Skills & Knowledge: Conflict Management: Proficient in managing conflict and skilled in negotiation. Multitasking: Strong ability to handle multiple tasks simultaneously with excellent computer navigation skills. Communication: Exceptional verbal and written communication abilities, with strong listening skills. Adaptability: Quick to learn new information and adapt to change. Decision-Making: Consistently exercises good judgment when making decisions. Ambiguity Management: Comfortable navigating ambiguous situations. Research: Conducts efficient and thorough research to resolve issues. Business Writing: High proficiency in business writing and email etiquette. Self-Sufficiency: Demonstrates self-driven learning and problem-solving. Contract Understanding: In-depth knowledge of contract standards, documentation, and sales compliance. Technical Skills: Proficiency in Microsoft Office products. Familiarity with SharePoint. Key Responsibilities: Relocations & Crisis Management Communicate urgent relocation and cancellation details to guests via phone or email, ensuring clarity and transparency. Keep internal and external stakeholders well-informed with clear and concise communication. Case Review, Handling & Resolution Thoroughly review customer cases, analyzing factors such as compensation, complaint history, financial activity, and feedback. Investigate and compile customer complaints, attach internal/external communication, and document for future reference. Use empowerment tools to resolve issues promptly, ensuring minimal escalation while maintaining company standards. Daily Tasks Manage daily tasks supporting organizational goals, including resolving requests from customers and internal/external partners via various channels (e.g., shared inbox, OTA portals). This role is essential to providing top-tier service while maintaining strong internal communications and effectively managing crises or urgent situations. Join our dynamic team if you excel in problem-solving, customer relations, and fast-paced environments! Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.