Operational Key Account Manager

YOUR ROLE

Contribute business growth through ownership of CEVA operational relationship with strategic customers across Air, Ocean, Ground & Rail. As such, the OKAM will manage the operational excellence of CEVA and is the operational senior point of contact for any internal and external queries

WHAT ARE YOU GOING TO DO?

• Manage the agreed business scope between CEVA and customer operationally across the CEVA products Air, Ocean and/or Ground & Rail.
• Support strategic reviews of account strategy, account/business plan and development to help and provide better operational execution.
• Generate defined KPI's & provide material for routine reviews, conducting root cause analysis when results are subpar and engaging the necessary team corrective measures.
• Manage & monitor operational customers KPI's for specific accounts to ensure service compliance & customer satisfaction. Responsible for country/regional performance.
• Conduct and coordinate operational MBR/QBR's for nominated customer(s) and internal.
• Ensure customer operational reporting requirement are fulfilled.
• Establish & maintain standard Operating Procedures when needed. Ensure Standard Operating Procedures are created, kept up to date, managed, distributed, and used by the business teams.
• Ensure smooth operations and efficient processes and engagement with key stakeholders where service failures are identified (non-compliance) and corrective action is in place.
• Proactively engage with country operation management & product implementation managers to validate non-standard process.
• Identify recurring internal process failures / redundancies / problems to create action plans to drive operational improvements.
• Report and review operational non-compliance with management & regional management
• Contribute business growth through ownership of CEVA operational relationship with strategic customers across Air, Ocean, Ground & Rail. As such, the OKAM will manage the operational excellence of CEVA and is the operational senior point of contact for any internal and external queries.
• Drive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team.
• Drive continuous improvement, including engagement & coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable.
• Organize training, facilitate (when needed conduct) training (together with SPS/SME) to further explain customer's operating procedures to Operation teams.
• Maintain on-going knowledge of procedural and/or regulatory changes as well as information published on the company's intranets and ensure distribution of information vital to the operations of the department/team.
• Primary point of liaison for day-to-day operational issues & for inquiries relating to operational process. Review & resolve customer's or internal inquiries and concerns promptly & professionally.
• Lead, coordinate, participate to initiatives when required
• Motivate and coach operational teams to focus on the best customer service.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Degree or GED required. Preferred; Bachelor's Degree in Business Administration, Transportation, Supply Chain Management or related field of study preferred; or combination of work experience.
• Minimum 3 years experience in operations Air or Ocean; * Experienced in customer meetings; * Familiar with Continuous improvement methodology

Other Skills :

• Analytical skills;
• Knowledge of supply chain logistics;
• Strong understanding of all global & local applications and SOPs/guidelines as well as regulatory & compliance rules.
• Ability to lead process reviews & facilitate user training.
• Interpersonal & Communication Skills
• Excellent written & verbal communication
• Solid organisational skills including attention to details and multitasking skills
• Pragmatic;
• Pro-active;
• Able to work independently in a team;
• Communicate with people from operations to board level;

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.