Assistant Manager - Payment Processing

MidFirst Bank
United States, Oklahoma, Oklahoma City
Feb 07, 2025
Description Midland Mortgage, a division of MidFirst Bank, is seeking an experienced professional to assist in managing the daily operations within the Payment Processing department. This includes ensuring that all tasks related to payment/payoff processing are maintained and current at all times, as well as providing leadership and development to team members and assisting with reporting and special projects, as needed. Primary responsibilities include: Manage daily operations to ensure payments are posted timely and accurately Resolve escalated loans and other operational issues to ensure payments are posted according to Midland guidelines Monitor employee's productivity, quality and service level metrics and provide coaching as needed Mentor employees to improve soft skills and provide guidance for career development Monitor regulatory requirements and ensure the department is resolving all regulatory issues timely Assist with writing, implementing and monitoring internal policies and procedures Research and identify ways to improve processes and enhance customer relationships Position requirements: This position requires a Bachelor's degree and 3-5 years' management experience, OR in lieu of a degree, commensurate work history of 5-7 years of experience in an operational, financial services, mortgage servicing or corporate environment will be considered. Work history must include demonstrated success managing/leading a team, to include performance, productivity, engagement and a process improvement background. Preferred Skills: Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment Excellent verbal and written communication skills and ability to confidently lead meeting and convey information Ability to exercise discretion and judgment and make independent decisions Working knowledge of Microsoft Office programs Qualifications Education Bachelors (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)