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Position:
Catering Sales and Conference Services Manager
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Job Id:
119
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# of Openings:
0
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HOTEL
WESTLAND
Catering Sales + Conference Services Manager
Reports to: Director of Sales, position is exempt
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in early 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This historic building, originally constructed in 1907 as the Manufacturers Exchange Building, built of sturdy brick and heavy timber is a testament to the craft of the hands that built it - merging and weaving the historic narratives of the great continental railways and the bustling seaport of Seattle. This soon to be iconic 120 room boutique houses three distinct food & beverage outlets, elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing.
The hotel brings together world travelers and neighbors alike while showcasing Seattle's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. The RailSpur development links the history of Pioneer Square with Seattle's posture towards progress and purpose, all converging and connecting in Seattle's first neighborhood.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
THE ROLE
The Catering Sales and Conference Servcices Manager reports to the Director of Sales. This role requires the tenacity to create memorable experiences and unique events within our event spaces. You will be deployed to support your hotels catering sales efforts by soliciting, negotiating, and confirming new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed your individual revenue goals. If the demand is not there, you will use your creative mind to generate your own demand and help fill our space(s).
The Catering Sales and Conference Services Manager will prepare and execute sales contracts, event orders and resumes to always ensure quality product delivery and customer satisfaction. The Catering Manager will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.
You will quickly develop trusting relationships with clients, vendors, planners, and employees of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed.
WHO YOU ARE
Your experiences have led you to understand that there is an art + science to the how and what a sales team member is responsible for; the passion to understand and support the direction of the business and the importance of knowing how people and clients drive the success of the company. You are an energetic, motivated self-starter with strong communication skills. You love problem solving and partnering with team members on how to fix the root causes of issues. You continually find ways to partner with your peers to identify how to improve the Sales team you are in.
WHAT YOU WILL DO
- Contact and review with client all details to ensure the successful execution and flow of contracted programs including but not limited to: banquet event orders, all food and beverage and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling
- Lead Resume & BEO meeting to effectively coordinate with various departments & make updates to resumes for internal guests
- Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders
- Communicate with team and inspect that all details are correct and represent clients' expectation to the hotel
- Close out file by checking billing and working with accounting on any adjustments post meeting
- On an ongoing basis, review function book to maximize client flow and revenue optimization
- Work to upsell events to achieve higher banquets & catering revenues, AV & additional needs for client
- Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums and meeting rental costs
- Report to Director of Sales as requested
- Conduct client site inspections post contract phase, coordinate tastings for events
- Be aware of the overall set up and implementation of events and meetings
- Communicate with relevant departments to ensure proper servicing of accounts
- Perform other services and duties as requested by the Director of Sales. May be called on to host functions and participate in, or conduct sales blitzes, travel, and work extended hours to achieve departmental goals.
- Delphi FDC system knowledge, preferred but not required
- Flexible in being present during events that occur in the evening or during weekends
- Potentially deployment to support your hotel's catering sales efforts by soliciting, negotiating, and confirming new and repeat business through various efforts (lead follow up, direct mail, referrals, prospecting, etc.) to maximize revenues to meet/exceed a small Catering revenue goal
- Empowered and empowers employees to intuitively serve each guest, employee, visitor or client
- Follows their instinct and uses her/his best judgment to create experiences for guests that are thoughtful and genuine
- Provides undivided attention to each guest
- Detail orientated
- Demonstrates high degree of drive and determination
- Works cooperatively with other people in order to achieve a common goal
- Curate and detail all on property hotel events
- Active participant in recruitment, coaching, training, development, performance reviews
- Proactive communicator, active problem solver
- Performs standards tests as required
- Able to meet tight deadlines while working in a very fast paced environment
POSITION REQUIREMENTS
- A 4 year college degree preferred
- Three years relevant sales experience
- Reading, writing and oral proficiency in the English language
- Must be proficient in Word, Excel and other applicable computer systems
- Willing to work a flexible schedule in order to accomplish all required tasks
- Work with integrity, confidentiality and discretion
- Work in a safe, prudent and highly organized manor
- Superior oral, written and computer skills
- Highly organized and has the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times
- Knowledge of Sales, Reservation and Room's distribution function
HOW YOU LEAD
- Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and clients
- Demonstrates business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of Sales goals and budgets
- Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
- Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality
WHAT'S IN IT FOR YOU
- $80,000 annual salary
- Sales Incentive Plan
- Paid Vacation, Sick Time and Holidays
- Medical, Dental, Vision, and Pet Insurance
- Employer Paid Basic Life and AD&D
- 401(k) Retirement Plan with employer match
- Paid time off to volunteer for the causes you care about in your community
- Strong sense of belonging through diversity, equity, and inclusion
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they feel a sense of belonging. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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Pay Range: $80,000 per hour
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Apply for this Position
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Aparium Hotel Group
paid time off, sick time, 401(k), retirement plan
Feb 07, 2025