Product Manager - Device

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

Vision, Strategy, and Analysis

• Own product end-to-end for products and features with moderate complexity and scope, including creating, managing, maintaining, and communicating product vision and roadmap.
• Identify target customers for existing or future products and drive end-user product research.
• Partner with internal/external stakeholders to understand current customer experiences and identify areas of opportunity.
• Conduct analysis of quantitative and qualitative data to identify product innovation opportunities or root causes of issues and assess opportunity size and impact.
• Leverage rapid hypothesis-driven testing methodologies and experiments (e.g., paper prototypes, A/B testing) to inform direction and prioritize investment.
• Conduct cost-benefit/ROI/NPV analysis and competitive product analysis to support decision-making.
• Work with stakeholders and follow enterprise processes to secure and maintain product funding.
• Communicate, influence, and sell ideas at the Director level and below, including regularly delivering product presentations.
• Conduct specific ad hoc analysis and provide insights to management on request.
• Recommend product feature sets and positioning strategies to improve customer experience and support growth.
• Work with external third parties to assess partnerships and licensing opportunities.
• Develop and maintain a current understanding of tech trends and assess their impact on the roadmap or create opportunities for innovation.

Customer Evangelist

• Leverage customer insights for product vision, strategy, roadmap, and priorities.
• Dedicate time to customers, actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, and foster an active VOC feed for yourself and your team.
• Actively look for opportunities to delight customers and solve business problems.
• Evangelize and advocate for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset. Create an environment and culture where the team is immersed in a customer-first mindset.
• Test ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery

• Oversee all initiatives related to TFB-specific devices, including one-time sales opportunities, network and safety certifications, and resale onboarding activities required to introduce an OEM to the market under a less extensive arrangement than a full strategic partnership.
• Work closely with Original Equipment Manufacturers to unlock new opportunities and foster innovation, enhancing the current product portfolio.
• Establish and drive the device roadmap for TFB, working cross-functionally with others in TFB Product to understand and deliver hardware needs and requirements for their individual product sets.
• Formulate device onboarding and certification roadmap in conjunction with internal stakeholder partners.
• Seek out opportunities to enhance and optimize existing products within the TFB portfolio through hardware and maximize existing TFB solutions into partner hardware.
• Streamline processes to enable the Sales Team to make targeted hardware purchases. Revamp and simplify the current Virtual Inventory onboarding process, embodying the Uncarrier approach to hardware.
• Partner with multiple internal organizations, including Sales, TFB Strategy, Solutions Engineering, Commercialization, Marketing, and the Partner Channel, to drive initiatives forward.
• Act as a key partner and influencer with others in TFB Product, Sourcing/Supply Chain, and Marketing for investigation, evaluation, recommendation, training, and commercialization of new wireless devices, products, and services for the T-Mobile for Business portfolio.
• Lead, coordinate, design, and deliver comprehensive technical training on subjects spanning the T-Mobile network, TFB Business solutions, device and IoT portfolio to national Solution Engineering teams, Care, Sales, and Technical Support.
• Translate product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
• Own and manage product backlog and priorities with business and technology partners.
• Scope and prioritize activities based on business and customer impact.
• Ensure existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborate with stakeholders and Dev/Execution teams to create and communicate anticipated release schedules.
• Generate and maintain dashboards and reports that track product health and success metrics. Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings.
• Run beta and pilot programs with early-stage products and samples.
• Support sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Assist with the overall execution relating to all aspects of the product development process, from defining strategy and architecture through deployment and support.
• Communicate technical challenges to stakeholders and make educated trade-off decisions based on those challenges.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans to resolve issues.

Device Certification

Understand and oversee TFB hardware certification process

• RF Performance Testing: Ensure the device's radio frequency performance meets T-Mobile's standards. Collaborate closely with the CTO organization, understanding and complementing existing network certification processes.
• Battery and Power Testing: Verify that the device's battery and power specifications comply with network requirements.
• Security Testing: Ensure the device's security features are robust and meet regulatory standards.
• Interoperability Testing: Confirm that the device can operate seamlessly with T-Mobile's network and other devices.
• Compliance with Regulatory Standards: Validate that devices meet regulatory compliance standards, which include safety, electromagnetic compatibility, and environmental regulations.
• Network Ready Certification: Guarantee that a device does not harm the T-Mobile network and provides acceptable performance and usability for TFB customers.

Education and Experience

• Education: Bachelor's Degree (Required)
• Work Experience: 4-7 years of relevant Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills, and Abilities

• Deep knowledge of the wireless OEM space and the wireless industry with a working understanding of OEM capabilities, market share, and partnership value to T-Mobile.
• Familiarity with a range of device types and form factors including handsets, tablets, wearables, laptops, scanners, routers, sensors, cameras, IoT, and more.
• Passion for artificial intelligence and its potential applications in hardware for enterprise customer solutions.
• Technical understanding of device operating systems, maintenance releases, fixed and mobile wireless connectivity, enterprise mobility, provisioning (SIM/eSIM), AI-powered business solutions, XR, business cloud mobility/SaaS, fixed and mobile endpoint security, cloud management and enrollment platforms, and product architecture.
• Demonstrated capacity to design and implement sophisticated product constructs and programs to support device initiatives with an unwavering focus on a powerful combination of hardware, solutions, cloud, AI, and the T-Mobile network.
• Ability to negotiate complex OEM reseller, distribution, and managed services agreements with various entities, often handling multiple agreements in parallel.
• Comfortable with participating in extensive cyber, privacy, and government security reviews to ensure that partners do not pose a threat to T-Mobile systems and always ensure proper handling of customer data.
• Proven ability to effectively and efficiently communicate with leadership, while employing a high degree of collaboration and influence. (Required)
• Strong analytical skills with demonstrated ability to identify, analyze, and synthesize product use data. (Required)
• Project Management Experience in delivering large and complex business/technology initiatives. (Required)
• Proven success in delivering software with Agile Scrum methodologies. (Required)
• Strong technical requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Experience with Agile backlog/project management tools. (Required)
• Experience with successive elaboration and ability to develop initiatives, features, and user stories that DevOps teams can ingest. (Required)

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.