Sr. Manager, Business Operations

About Us:Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the Role:The Sr. Manager, Business Operations will oversee a team providing expertise in the implementation, enhancement, and support of financial and other business applications. You will drive the transformation of our business applications, processes, and deliver on the strategic direction of the Operations Technology team. Additionally, you will oversee the identification of process improvements, creation of documentation and serve in a support role for various aspects of our Business Ops, Finance, and Accounting functions.

What You'll Do:

• Support strategic direction, deliver on roadmap, and provide day-to-day operational oversight for the systems used by the Business Ops, Finance, and Accounting organizations

• Provide leadership, support, and guidance to the business systems team by managing a team of business analysts

• Proactively identify and recommend ways to improve quality and optimize processes for the organization within our business systems

• Evaluate, select, and lead the implementation of new technologies in the CFO organization

• Evaluate and improve system performance, utilization, and scalability

• Enable the delivery of consistent and reliable data and reporting

• Liaise with functional leaders to drive success of business outcomes, streamlining of operations, and identification of improvement areas

• Ensure business systems are properly documented and managed as changes are introduced

• Be engaged in the oversight of issue resolution for business and finance systems

• Partner with IT organization to resolve issues and deliver projects that impact the business ops, finance, and accounting organizations

• Act as program / project manager for complex business systems transformations

• Partner with SOX Compliance team to implement compensating/mitigating controls for high-risk areas

• Work with product development and 3rd party teams to escalate and track critical systems changes

What You Need to Succeed:

• Bachelor's degree in Finance, Accounting, Information Technology, a related discipline, or significant direct work experience in these areas

• 10+ years of professional experience is required

• 5+ years managing and developing employees

• Ability to project manage multiple employees, cross-functional project teams, and drive project success

• Self-starter with demonstrated success in driving positive change in a fast-paced and ambiguous environment

• Excellent analytical thinking and creative problem-solving skills with a strong grasp of technical concepts

• Strong written and verbal communication skills, highly collaborative

• Adaptability - Commitment, self-confidence, and willingness to embrace change

• Dependability and Reliability - Initiative, consistently meets deadlines, concentration, and desires accountability for team's work

• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven

• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers and fostering positive working relationships

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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

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