Student Services Analyst - (Admissions & Records)
Job ID: 321056
Location: Glendale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$51,558.00 - $67,025.00/annually, DOE
Grade
114
Work Schedule
Monday - Friday, 8am - 5pm, or 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
- Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:
- 20 paid observed holidays
- Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
- Pre-Retirement Events
- Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
The Student Services Analyst is a fully proficient Admissions, Registration, and Records management level employee. This position uses independent evaluation and analysis to resolve complex problems to make decisions and recommendations. The analyst is involved in hiring, training, scheduling, and monitoring the work of non-exempt, full-time employees, temporary, and student employees. Interprets data from reports to resolve complex admissions, residency, records, and enrollment issues and troubleshoots software and equipment in the enrollment area. Works on higher-level Admissions, Records, and Enrollment-related projects, quality assurance, and training in the Student Information System (SIS). Provides excellent customer service in person, over the phone, and in writing; works with students, parents, faculty, staff, administration, and the community. Responsible for compliance related functions such as National Junior College Athletic Association (NJCAA) Athletic Compliance, records retention, National Student Clearinghouse reports and error processing, and additional compliance reports for the college.
Essential Functions
30% - Works with GCC Admissions, Records and Registration (A&R) Management team to coordinate, implement, develop, analyze, and evaluate processes and procedures for the department. Completes various complex A&R/Enrollment functions that require strong analytical thinking skills and independent decision-making ability. Runs and reviews various reports in Tableau, SSRS, Cranium Cafe/ConexEd, QLess, SIS (PeopleSoft), Assist (Phone) and other databases on a regular basis. Implements quality assurance to include regular review (e.g. spot-checks) to ensure accuracy of completed transactions, prepare/reconcile reports related to enrollment in order to comply with district and government requirements.
30% - Participates in and/or leads office hiring committees; Approves time and absences in Human Capital Management (HCM) for direct reports which may include temporary, work-study, and student staff. Develops and/or oversees the updating of business process guides, and department related training materials and training workshops, and informal guidance for new and continuing employees. Monitors A & R front line, phone & chat staffing in the Enrollment Center, and remote work, always providing optimal coverage and service to students. Performs operational planning, problem resolution, and technical assistance for students, staff, and faculty, including Maricopa Enterprise Identification/password reactivation process and DUO 2-Factor notification.
30% - Processes requests and handles communication for higher-level A&R functions, such as class rosters, residency issues, and refund appeals; processes National Student Clearinghouse reports. Evaluates federal, state, and district policies to ensure program compliance and implement office standards and procedures related to these policies. Serves in a lead compliance role for NJCAA Athletics, verifying student-athlete enrollment and communicating needs and changes to coaches, athletes, and the athletic director. Ensures compliance with NJCAA policies as well as Admissions and Records policies concerning student-athletes and competition.
10% - Other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience coordinating, administering, planning, or evaluating programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
- Master's Degree
- Two (2) or more years of experience of Admissions, Records, and Registration in Higher Education.
- One (1) or more years of experience coordinating, managing, and/or providing directions of a customer service area.
- Two (2) or more years of experience resolving issues and/or complaints and responding to various types of complex questions.
- Three (3) or more years of experience providing customer service (in person, phones, and/or electronic).
- Two (2) or more years of experience working with reports, spreadsheets, and/or databases.
- Strong written communication skills as demonstrated in cover letter and resume.
Special Working Conditions
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=5983358&targetURL=
Essential Functions
30% - Works with GCC Admissions, Records and Registration (A&R) Management team to coordinate, implement, develop, analyze, and evaluate processes and procedures for the department. Completes various complex A&R/Enrollment functions that require strong analytical thinking skills and independent decision-making ability. Runs and reviews various reports in Tableau, SSRS, Cranium Cafe/ConexEd, QLess, SIS (PeopleSoft), Assist (Phone) and other databases on a regular basis. Implements quality assurance to include regular review (e.g. spot-checks) to ensure accuracy of completed transactions, prepare/reconcile reports related to enrollment in order to comply with district and government requirements.
30% - Participates in and/or leads office hiring committees; Approves time and absences in Human Capital Management (HCM) for direct reports which may include temporary, work-study, and student staff. Develops and/or oversees the updating of business process guides, and department related training materials and training workshops, and informal guidance for new and continuing employees. Monitors A & R front line, phone & chat staffing in the Enrollment Center, and remote work, always providing optimal coverage and service to students. Performs operational planning, problem resolution, and technical assistance for students, staff, and faculty, including Maricopa Enterprise Identification/password reactivation process and DUO 2-Factor notification.
30% - Processes requests and handles communication for higher-level A&R functions, such as class rosters, residency issues, and refund appeals; processes National Student Clearinghouse reports. Evaluates federal, state, and district policies to ensure program compliance and implement office standards and procedures related to these policies. Serves in a lead compliance role for NJCAA Athletics, verifying student-athlete enrollment and communicating needs and changes to coaches, athletes, and the athletic director. Ensures compliance with NJCAA policies as well as Admissions and Records policies concerning student-athletes and competition.
10% - Other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience coordinating, administering, planning, or evaluating programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
- Master's Degree
- Two (2) or more years of experience of Admissions, Records, and Registration in Higher Education.
- One (1) or more years of experience coordinating, managing, and/or providing directions of a customer service area.
- Two (2) or more years of experience resolving issues and/or complaints and responding to various types of complex questions.
- Three (3) or more years of experience providing customer service (in person, phones, and/or electronic).
- Two (2) or more years of experience working with reports, spreadsheets, and/or databases.
- Strong written communication skills as demonstrated in cover letter and resume.
Special Working Conditions
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=5983358&targetURL=
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
- Master's Degree
- Two (2) or more years of experience of Admissions, Records, and Registration in Higher Education.
- One (1) or more years of experience coordinating, managing, and/or providing directions of a customer service area.
- Two (2) or more years of experience resolving issues and/or complaints and responding to various types of complex questions.
- Three (3) or more years of experience providing customer service (in person, phones, and/or electronic).
- Two (2) or more years of experience working with reports, spreadsheets, and/or databases.
- Strong written communication skills as demonstrated in cover letter and resume.
Special Working Conditions
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=5983358&targetURL=
- Two (2) or more years of experience of Admissions, Records, and Registration in Higher Education.
- One (1) or more years of experience coordinating, managing, and/or providing directions of a customer service area.
- Two (2) or more years of experience resolving issues and/or complaints and responding to various types of complex questions.
- Three (3) or more years of experience providing customer service (in person, phones, and/or electronic).
- Two (2) or more years of experience working with reports, spreadsheets, and/or databases.
- Strong written communication skills as demonstrated in cover letter and resume.
Special Working Conditions
- Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=5983358&targetURL=http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements
- Travel to campus during interview/selection process will be at candidate's own expense
- Will be required to travel or be assigned to all MCCCD locations
- May require numerous evenings or weekends
- May require prolonged periods of viewing a computer screen
- May be required to lift or carry up to #25 lbs
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials
will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review Monday, 02/24/2025
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321056&PostingSeq=1
jeid-30c278b8a7811c4392a19fe73b2f0a26
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Maricopa Community College district
long term disability, tuition reimbursement, remote work
Feb 06, 2025